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UC Subject Matter Expert

Company: General Dynamics Information Technology
Location: Reston
Posted on: November 21, 2020

Job Description:

REQ RQ55521 Travel Required Less than 10 Requisition Type Regular Roles and Responsibilities bull Integrate, configure, manage, operate, and providetroubleshootingrestorationservices for the following key functional systems Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype bull Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on allcriticalhigh-profileUC referred issues and tickets bull Provide key interoperability and functional testing with engineering teams, and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts bull Respond to and initiate restoral actions on all the UC service support systems bull Provide guidance for the field technicians for all daily incident handling and restorative issues bull Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UCsupportingresponsiblesystems bull Participate in a rotational shift to ensure there is one SME on shift at all times bull Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment bull Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services bull Provide training, webinars, whitepapers as necessary to customers and on demand bull Communicate proactively and effectively with customers Required Education, Experience, and Skills bull Bachelor's degree in Computer Science, MIS, related field or the equivalent and 10 years related experience or a MS and 8 years of experience or the equivalent bull 8 years of experience with delivering VoIP and working in enterprise UC environment bull Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya bull 8 years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in an fast paced enterprise environment Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype bull Skillset equivalent to Cisco CCNP Collaboration or higher certification bull Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks bull Overcoming challenges of IP Telephony and Collaboration Applications bull Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations bull Experience with AgileDevOps processes bull Experience with working in an ITIL v3 or v4 framework to deliver enterprise services bull Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail Desired Education, Experience, and Skills bull with DHS Public Trust suitability clearanceEOD bull Experience with any DHS agencies or entities bull Experience using ServiceNow in a Tier 1 - 4 support role Conditions bull Candidate must be an able to obtain DHS Public Trust clearance and IS EOD to start work We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal OpportunityAffirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Reston , UC Subject Matter Expert, Other , Reston, Virginia

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