Desktop Support with secret

Company: TECH Tammina
Location: Reston
Posted on: November 22, 2020

Job Description:

Title Desktop SupportLocation Fort Belvoir, VA Clearance SecretSalary 65,000 (four year contract just renewed)Client Telesis Corp Must have a SecurityMust have two to three years of experience.Responsibilities This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners and Black Berries) to ensure optimal performance. Actively take ownership of Remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone, or via remote access) in a timely fashion. Provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation. Effectively use approved diagnostic tools to diagnose network connectivity issues as well as image, copy and configure systems for deployment. Demonstrate the ability to escalate issues and involve experts for resolution as needed and enforce the rigorous application of Army Information SecurityInformation Assurance policies while providing a high level of customer support. Develop and maintain a sound understanding of approved operating systems and application software as well as business-related processes and procedures, company guidelines. Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 7 and Windows 10 OS, Office 2007 and 2010 as well as other authorized desktop applications and peripheral equipment. Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties. Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network. Escalate the issueproblem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral. Develop trends by monitoring and analyzing incoming calls, problems and support requests. Experience Must have three (3) years of experience providing IT implementation, troubleshooting, and maintenance support. Expert-level skills in Service Desk operations.

Keywords: TECH Tammina, Reston , Desktop Support with secret, Other , Reston, Virginia