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Enterprise Service Center Technician

Company: Stillwater Human Capital
Location: Reston
Posted on: November 23, 2020

Job Description:

Integrated Service Center Technician Location Chantilly, VA US Minimum Clearance TSSCI with Polygraph The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction. What You'll Get To Do Supporting a 24x7 world-class enterprise service center Provides first level support for inbound incidents and Service Requests Provide front line phone and email support related to system and application issues High comfort level working with technology at a fast pace Ability to quickly route issues according to issue type and severity Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting) The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone You'll Bring These Qualifications TSSCI with a Poly required 1 year of experience in Help Desk support andor networking Customer service andor support experience working in a Help Desk, Service Desk, or Call Center environment is preferred Ability to work rotating shift-work Degree or equivalent work experience Experience working with Help Desk ticketing tools and knowledge base resources Experience troubleshooting Microsoft Desktop Operating Systems Experience with server and or desktop virtualization Experience with networked storage Preferred Certifications CompTia A CompTia Server CompTia Network HDI Customer Help Desk Analyst Microsoft Office Specialist Stillwater is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other protected class. If you need assistance with the application process due to a disability, please contact us at Why Stillwater Stillwater was ranked as the 12th BEST PLACE TO WORK - 2019 in Washington, DC Areandashby the Washington Business Journal. Please no Corp-to-Corp or 1099 candidates

Keywords: Stillwater Human Capital, Reston , Enterprise Service Center Technician, Other , Reston, Virginia

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