Helpdesk Support Specialist

Company: Kforce Technology
Location: Reston
Posted on: January 12, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Helpdesk Support Specialist in Reston, VA. Key Tasks: * Provide Tier 1 technical and procedural support to FAA users throughout the world* Resolves technical problems and answers queries through various channels such as telephone, chat, email, and tickets submitted online* Diagnose, identify, isolate, analyze, and resolve problems utilizing technical skills, historical database records, and knowledgebase documentation* Communicate moderately complex or technical information, ideas and results effectively in both oral and written formJob Requirements:REQUIREMENTS:* High School diploma/GED and two (2) years or more of experience; Associates or equivalent and zero (0) years or more experience* Excellent customer service skills* Knowledge to provide tier I technical support to computer customers needing assistance with general questions, account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system* Ability to remotely troubleshoot user issues and determine what assistance is needed* Ability to collect and document necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests at first contactKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Reston , Helpdesk Support Specialist, Other , Reston, Virginia