Microsoft is on a mission to empower every person and every
organization on the planet to achieve more. Our culture is centered
on embracing a growth mindset, a theme of inspiring excellence, and
encouraging teams and leaders to bring their best each day. Growth
mindset encourages each of us to lean in and learn what matters
most to our customers, to create the foundational knowledge that
enables us to make customer-first decisions in everything we do. In
doing so, we create life-changing innovations that impact billions
of lives around the world. You can help us achieve our mission.
Microsoft Federal delivers a single unified organization
centered around our customer: All critical customer functions are
brought under the same organizational umbrella. Bringing together
the breadth and depth in our space with a razor sharp focus on
serving the U.S. Government. Our federal customers' expectations of
how to contract, interact, and partner with us are changing, and
they need to evolve at the pace of the private sector. Launching a
nimble, empowered organization with comprehensive resources allows
us to work hand in hand with our customers to accelerate their
technology innovation, whether through R&D or through direct
Microsoft Federal serves the U.S. Government (USG), allowing
Microsoft to support the growing government business. The
organization supports the capabilities and requirements to service
USG through direct sales, contracting, and billing with the USG.
Microsoft Federal entity will meet obligations of manage contracts
with the USG through six business teams and three enablement
We are committed to empowering our teams, building upon our
strategic investments, and delivering the technology to achieve
federal missions. As our federal customers pursue their work, from
defending the nation, to serving its citizens in challenging times,
they look to Microsoft to help them innovate, and they expect
end-to-end engagement tailored to their needs.
Microsoft has been committed to and continues to heavily invest
in supporting our Federal Government. Microsoft Federal offers our
full spectrum of products and services, including hardware,
software, online products, and consulting and services.
Join us and be one who helps to empower the US government!
That's incredible reach. When you combine that with your own
inspiration, plus the freedom and support to make your ideas
happen, you can make a huge impact.
Do you have a passion for Cloud Services? Do you love to solve
problems and help improve the quality of Microsoft's products? Are
you customer obsessed and have a growth mindset? If so, this is a
great opportunity for you. Microsoft Federal Customer Success is
looking for a Customer Engineer. In this role you will be working
with customers and partners building, deploying, operating and
optimizing large complex enterprise environments. You will also be
responsible for customer satisfaction, deployment, adoption and
support of enterprise Microsoft deployments.
As a Customer Engineer (CE), you will work with Microsoft's
enterprise customers to drive the effective use, adoption and
management of Office 365, focusing on the Intelligent
Communications (Microsoft Skype for Business and Microsoft Teams)
Three (3) or moreyears of experience with Lync, Skype for
Business and Teams or a competitive technology in a support or
The planning, migration and operations of Office 365 in both
Hybrid and Cloud-only configurations.
Deep experience with designing and deploying Microsoft Universal
Communications products to include either Skype for Business or
Lync and Exchange Unified Messaging (UM). Products include Skype
for Business 2015, Lync 2013 and Lync 2010 or competitive
In-depth knowledge of supporting and complementary technologies,
such as AD FS, Azure Active Directory Connect and PowerShell.
Competencies in (IM and Presence, Conferencing, Enterprise
Voice, Video and Mobility) for the Skype for Business and Teams
suite including the configuration, optimization, migration and
integration of 3rd party products.
Comprehensive knowledge of VoIP and SIP protocols, keen
troubleshooting ability and working knowledge of the latest
diagnostic tools, log analysis and scripting ability.
Deep understanding of client/server, networking and Internet
Possess real passion for continuous learning, strong analytical
skills, critical thinking, time management skills, and good
Ability to communicate Skype for Business and Lync product
benefits and our unique service capabilities and offerings to IT
and business leaders. Ability to gather and translate customer
business requirements into a use case for Microsoft Skype for
Business (or other products) and drive adoption.
Experience in customer-facing roles with demonstrated capability
in clearly presenting thoughts and ideas confidently to audiences
of various sizes and technical knowledge levels.
Solving problems at the experienced level in large network
environments while working with multiple layers of customer
engineering, network and administrative staff.
Ability to work independently in a fast-paced environment where
technology and customers' requirements can change regularly.
Minimum bachelor's degree preferably in Computer Science or
Information Systems. Will consider related field (or equivalent)
Travel is an integral part
The successful candidate must be a U.S. Citizen. Citizenship
Verification: This position requires verification of US Citizenship
to meet federal government security requirements.
The successful candidate must have an active U.S. Government Top
Secret Security Clearance. Ability to meet Microsoft, customer
and/or government security screening requirements are required for
this role. Failure to maintain or obtain the appropriate clearance
and/or customer screening requirements may result in employment
action up to and including termination.
Clearance Verification: This position requires successful
verification of the stated security clearance to meet federal
government customer requirements. You will be asked to provide
clearance verification information prior to an offer of
Cloud Screening: Candidates must be able to successfully
complete and pass a Microsoft Cloud background screening. Required
Cloud Screenings will be administered on a recurring bi-annual
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.
Serving as a vital customer facing technical resource, you will
be responsible for providing a mixture of tailored proactive
services and reactive assistance that span the planning, migration
and operations of Office 365; ultimately driving successful
customer adoption and satisfaction.
We are seeking a CE who specializes in Office 365 Intelligent
Communications (Microsoft Skype for Business and Microsoft Teams)
who will partner with customer business decision makers and IT
teams to understand their business requirements and address these
using Microsoft technologies.
As a CE you will be a key technical resource for the customer,
primarily focused on delivering proactive services such as
education workshops, delivering assessments and providing tailored
guidance. Troubleshooting skills are essential as this role will
include working with Microsoft Premier Support to expedite incident
The role can include a mixture of short and long-term customer