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Desktop O&M Technician - TS/SCI with Polygraph REQUIRED

Company: Jacobs Engineering Group Inc.
Location: Reston
Posted on: May 31, 2021

Job Description:

Jacobs is seeking a Desktop O&M Technician in Reston, VA. Duties will include:

* Responsible for testing, repairing and deploying a wide variety of servers and workstations in support of a global telecommunications network * Responsible for documenting their actions in a Database Management System, which serves as a knowledge base used as a reference for researching issues * Can make independent decisions that deal with the daily schedule and work to be accomplished * The employee has full discretion and independent judgment as it relates to the incident tickets * The employee is not involved with personnel or compensation decisions * Other duties as assigned * Active TS/SCI with polygraph required * High school diploma or equivalent is required * Requires a minimum of three full years of experience specific to the skill and must be reflected * Required to make lowest repairable unit (LRU) repairs for servers, workstations and associated peripheral devices such as keyboards and mice * On a daily basis the Desktop Support Tech is required to monitor actions for a timely repair to meet the customer Service Level Target (SLT) * Must be able to interface with individuals at all levels of the organization both verbally and in writing * Proficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint) * Must pay attention to detail, provide good customer service and remain alert at all times * Must have experience with CPC operating System & peripheral knowledge, basic understanding of PC to network connectivity, basic understanding of DHCP * Prior experience with cable testers, link runner/Flukes, COTS IT products and ticketing systems * Ability to analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications * Ability to analyze user needs and recommend appropriate hardware * Willingness to update knowledge and skills to keep up with rapid advancements in computer technology

* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

* Proficient in many facets of information technology requirements

* The candidate should possess general business knowledge and soft-skills allowing them to be adaptable in a wide array of work environments. The candidate should have the willingness to participate in these type of activities when called upon to do so

Essential Job Functions

Work Environment:

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers. Employees may be exposed to potential health hazards.

Physical Requirements:

Employees may experience extended periods of standing, walking, climbing, bending, crouching, and lifting light to moderately heavy objects and equipment.

Equipment and Machines:

General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment. Use of ladders or scaffolding may be required with the use of required safety equipment.


Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.

Other Essential Functions:

Must be able to communicate effectively both verbally and in writing

Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.

Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check. Must be willing to travel as needed.

Keywords: Jacobs Engineering Group Inc., Reston , Desktop O&M Technician - TS/SCI with Polygraph REQUIRED, Other , Reston, Virginia

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