Information Sciences is seeking a customer service-oriented IT
Specialist to provide technical support to users in an efficient
and accurate manner. You will be considered as the firm’s front
liner and you will solve basic technical problems and provide
support for all assigned areas. The goal is to make sure that
customer value is maintained to the standards set forth by the
first level contact and convey resolutions to customer
escalate unresolved queries to the next level of
route and redirect problems to correct resources
customer data and produce activity reports
customers through problem solving process in person or via
up with customers, provide feedback and see problems through to
excellent customer service skills and exceed customers’
proper recording, documentation and closure
inventory of hardware and software for end users
recommend and implement procedure modifications or
sound independent judgement to resolve issues as quickly and
efficiently as possible
and grow your knowledge of desktop support procedures, products and
and maintain shared meeting spaces located at the Reston
ship and track laptops.
duties as assigned
position is located in Reston,VA .
working experience providing local and remote desktop
skills with Windows & Mac desktop OS’s.
knowledge of standard business applications including the latest
versions of Microsoft Office for Windows and Mac.
client-facing and communication skills
troubleshooting and multi-tasking skills
degree in Information Technology, Computer Science or
must be local to Reston, VA. No remote work.
Dedicated to Our People
employees can spend their entire career at AIS doing challenging,
rewarding work and reach their desired level of achievement and
responsibility. We offer the opportunity to move up, without the
obligation to move out of a position where one excels. We are
committed to our employee's success; however, they define
our dedication to our employees that inspired our leadership to
invest in our future and become partially employee-owned through an
Employee Stock Ownership Program (ESOP).
employees are our greatest strength, and we do all that we can to
serve them. We invest in technology as early adopters, allowing us
to create transformative and innovative solutions for our customers
while exposing our team to cutting edge technology.
hire outstanding individuals who are committed to curiosity,
passionate about emerging technology, and who are excited to find
innovative solutions for the biggest tech challenges facing
international brands and government agencies today.
Invest in Individuals Committed to Innovation
is seeking professionals of a certain character and level of
excellence. People that we can learn from and that we can help grow
to achieve their personal career goals.
are looking for:
people with a passion for technology
technical capabilities with a consultancy mindset
involvement with local technical communities
willingness to think outside of the box to provide innovative
solutions to clients
to solve challenging technical business problems
Learning and Technical Excellence
Information Sciences is an Equal Opportunity Employer and does not
discriminate on the basis of race, national origin, religion,
color, gender, sexual orientation, age, disability, protected
veteran status or any other basis covered by law. Employment
decisions are based solely on qualifications merit, and business