IT Support

Company: Applied Information Sciences
Location: Reston
Posted on: May 30, 2021

Job Description:

Applied Information Sciences is seeking a customer service-oriented IT Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process in person or via telephone
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Manage inventory of hardware and software for end users
• Actively recommend and implement procedure modifications or improvements
• Use sound independent judgement to resolve issues as quickly and efficiently as possible
• Maintain and grow your knowledge of desktop support procedures, products and services
• Manage and maintain shared meeting spaces located at the Reston headquarters
• Provision, ship and track laptops.
• Other duties as assigned

This position is located in Reston,VA .

• Proven working experience providing local and remote desktop support
• Excellent skills with Windows & Mac desktop OS’s.
• Working knowledge of standard business applications including the latest versions of Microsoft Office for Windows and Mac.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Occasional after-hours work
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent
• Applicants must be local to Reston, VA. No remote work.

AIS, Dedicated to Our People

AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We offer the opportunity to move up, without the obligation to move out of a position where one excels. We are committed to our employee's success; however, they define it.

It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP).

Our employees are our greatest strength, and we do all that we can to serve them. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.

We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today.

We Invest in Individuals Committed to Innovation

AIS is seeking professionals of a certain character and level of excellence. People that we can learn from and that we can help grow to achieve their personal career goals.

We are looking for:

• Smart people with a passion for technology
• Strong technical capabilities with a consultancy mindset
• Close involvement with local technical communities
• A willingness to think outside of the box to provide innovative solutions to clients
• Ability to solve challenging technical business problems
• Self-directed professionals

Our Core Values

• Client Success
• Continued Learning and Technical Excellence
• Strong Client Relationships
• Citizenship and Community

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status or any other basis covered by law. Employment decisions are based solely on qualifications merit, and business need.

Keywords: Applied Information Sciences, Reston , IT Support, Other , Reston, Virginia