Spa Manager

Company: Hand & Stone
Location: Reston
Posted on: June 3, 2021

Job Description:

Are you passionate about people?

Do you have a natural ability to connect with people?

Are you a dynamic, positive leader?

If this is you, join our talented team of Spa Leadership Professionals and watch your career grow!

Hand & Stone Massage and Facial Spa of Reston~South Lakes is seeking an Spa Manager. Our ideal candidate has 3 years of leadership experience, is a responsible, driven individual with excellent communication skills, and an ability to work independently and drive every aspect of the spa business. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Candidates with prior spa industry experience or membership-driven sales is a plus, but not a requirement for consideration.

Our goal is to provide our valued members and guests with a world-class experience, and our Spa Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.

Benefits GALORE!

• Full Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Dental Insurance, as well as a $25K Life Insurance policy at no cost to you!
• We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!
• Paid training
• Professional and safe working environment
• Employee discounts
• Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path
• AND MORE!

Key Functions of the Role

• Recruit, onboard, and hire all members of the team.
• Drive excellent customer service and experiences for all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management.
• Assisting in overseeing and managing daily operations of the Spa.
• Process payroll timely and accurately.
• Manage spa sales performance.
• Communicate sales promotions and service options with clients
• Train, monitor, and coach performance of all sales and service staff.
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services with effective, clear communication
• Communicate with Service Provider team and drive the maximization of spa appointment book

Role Requirements

• Proven passion for communicating with people and providing consistent, excellent service
• Capability to work flexible hours including nights, weekends and some holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast paced high-volume environment.
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills including attention to detail and multi- tasking
• Critical thinking skills, including customer conflict resolution

About FGG Spa, LLC

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 450 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. FGG Spa, LLC is the largest Hand & Stone franchisee in the system. We have grown to 18 locations across 5 states, and we are still growing! As a family owned business, we are able to provide the benefits of a large company while still keeping a "family" vibe in the spa. We focus on client experience first, and that includes our internal clients...our team members!

We can't wait to meet you!

Keywords: Hand & Stone, Reston , Spa Manager, Other , Reston, Virginia