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Call Center Representatives - Remote

Location: Reston
Posted on: June 6, 2021

Job Description:

Kforce has a client that is seeking remote Call Center Schedulers in Reston, VA.Duties:

* Transfer/refer caller to appropriate entities

* Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download

* Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

* Escalate calls or issues to the appropriate designated staff for resolution, as needed

* Track and document all inquiries using the applicable systems

* Facilitate translation services for non-English speaking callers according to outlined procedures

* Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems

* Meet quality assurance (QA) and other key performance metrics

* Report problems that occur and assist with the resolution

* Utilize databases and written materials to look up and provide information to telephone inquiries

* Respond to telephone inquiries within the set departmental staffing and time parameters

* High School diploma or GED

* 6 months of experience in a call center or related job that services a medical or public health vertical

* Effective communicator with strong ability to provide empathy and excellence customer experience

* Strong data entry and telephone skills

* Proficient internet search skills

* Working knowledge of Microsoft Office and ability to learn and utilize software applications

* Excellent organizational, interpersonal, written, and verbal communication skills

* Excellent listening, comprehension, communications (verbal and written) problem solving and customer service skills

* Ability to perform comfortably in a fast-paced work environment

* Ability to successfully execute many complex tasks simultaneously

* Ability to work as a team member, as well as independently

* Previous experience with computers, phone systems, and headsets

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours#LI-Remote  

Keywords:, Reston , Call Center Representatives - Remote, Other , Reston, Virginia

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