Guest Experience Leader

Company: McDonald's
Location: Reston
Posted on: June 6, 2021

Job Description:

We are hiring motivated part-time Guest Experience Leaders!

Start moving forward safely today - McDonald's corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members, customers, and the community.

Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

Start a flexible schedule today - Get a job that fits your life and encourages you to balance what's important to you.

Start a feel-good moment and start your application today!

Responsibilities: The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:

+ Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need

+ Expertly handling guest concerns and knowing when it is appropriate to bring an issue to management

+ Assisting guests with the self-order kiosks and troubleshooting common issues

+ Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times

+ Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)

+ Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app

+ Identifying potential areas of improvement and sharing these opportunities with management

Additional Info: Along with competitive pay, a Guest Experience Leader at a McDonald's corporate-owned restaurant is eligible for incredible benefits including:

+ Training and advancement opportunities

+ Employee discounts and free meals

+ Local and national savings at your favorite places

+ Paid sick leave and/or paid time away

+ Recognition program and cash incentives

+ And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact recruiting.supportteam@us.mcd.com to request accommodation.

This job posting contains some general information about what it is like to work in this restaurant, but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

Requsition ID: PDX_MC_AA7057B3-4E61-4E27-9A39-75024CC99A40

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

Keywords: McDonald's, Reston , Guest Experience Leader, Other , Reston, Virginia