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Technical Specialist

Company: Altruista Health
Location: Reston
Posted on: June 6, 2021

Job Description:

Altruista Health is seeking just the right Technical Specialist to join our team as the company grows. We offer an exciting environment in healthcare technology where we currently provide the industrys largest and most widely adopted care management and population health platform. Our solutions are positively impacting the lives of 70 million American health plan members and we continue to innovate. If you are looking for an inspiring and challenging work culture, we invite you to explore Altruista Health. Headquartered in Reston, Virginia (D.C. area), we offer the following:

  • Competitive compensation
  • High-quality healthcare plan
  • Dental and vision plans
  • FSA and HSA spending accounts
  • 100% company-paid disability and life insurance coverage
  • 401(k) plan with a 4% match and no waiting period
  • Generous PTO and paid holidays
  • Employee assistance program
  • Advocacy program to help navigate the healthcare system
  • State-of-the-art offices with sit/stand desks
  • Employee development and recognition opportunities
  • Corporate social responsibility program

Summary

Reporting to the Director of Infrastructure and Systems Administration, the Technical Specialist role is to assist in delivery of services to internal and external customers. This includes troubleshooting problems that are raised by the customer or through an automated monitoring system. Candidates will be included in the on-call rotation and responsible for incident management ensuring adequate communication to necessary parties. Incidents are to be remediated to the best ability of the candidate or be escalated to appropriate personnel to assist in remediation. Additional requirements may include assisting teams with planned activities where regular maintenance may be scheduled after normal business hours.

Essential Duties and Responsibilities:

  • Review of documents for accuracy and ensure owners are made aware of inadequacies
  • Review of diagrams for accuracy and ensure owners are made aware of inadequacies
  • Assessing automated alerting checks and thresholds to improve targeted service levels
  • Assist in recurring maintenance activities for system updates and security activities
  • Assist in asset collection and maintaining inventory of corporate assets
  • Preparing end-user devices and peripherals for new and existing employees
  • Deployment of applications and services to end-users as part of ongoing activities
  • Maintaining internal user accounts and assisting in regular audits and reports
  • Troubleshooting end-user reported issues to the best of your ability and escalate when needed to the appropriate resource
  • On-Call rotation where the user will be required to acknowledge alerts generated by monitoring system. This includes installation of incident management application for push notifications
  • Contribute to a Tier 1 support group and collaboratively work to resolve escalated issues and incidents that may occur
  • Actively acknowledge tickets generated in support portal or create tickets by users submitting incident via phone

Competencies:

  • Automation tools patch management, configuration management
  • Operating Systems Windows Server 2016, Centos 7, Windows 10
  • Compliance log aggregation, SIEM, auditing solutioning
  • Security anti-virus, anti-malware, intrusion detection
  • Hardware Dell, EMC, Cisco
  • Services LDAP, IIS, Load Balancer, SQL, SSO, containerization
  • Technologies Azure, AWS

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED equivalent
  • Bachelors degree highly preferred
  • 2 years of related previous professional experience
  • Adequate knowledge of Microsoft Windows and Linux operating systems
  • Adequate knowledge of Microsoft end-user products and tools
  • Working knowledge of change management process
  • Efficient time management skills identifying and prioritizing tasks

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The tasks will generally be performed in a typical office environment.

LOCATION/TRAVEL

While Altruista Health is located in Reston, VA, you may live anywhere in the U.S. Altruista Health has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021.

DISABILITY SPECIFICATIONS

Altruista will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Keywords: Altruista Health, Reston , Technical Specialist, Other , Reston, Virginia

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