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Manager, Technical Consulting

Company: Clarabridge
Location: Reston
Posted on: June 6, 2021

Job Description:

About the role:

As the Manager, Technical Consulting, Professional Services, you will lead a team of Technical Consultants (TC's) who are responsible for successfully implementing and delivering Clarabridge solution and working closely with the customer. To perform this role successfully, you need to be a hands-on coach and mentor who is solution focused with a demonstrable experience in outside of the box thinking on desired business outcomes and ability to manage relationships between your direct reports and other teams inside and outside of Services.

To be successful in our Global Professional Services organization, all team members will have cross-functional responsibility across Clarabridge to work with other teams and contribute to our company maturity and product. They will be expected to be highly "hands-on" with data analytics experience and expertise.

What you'll do:

  • Staffing & Hiring:
  • Forecast staffing needs and participate in the recruiting process, as well as onboard new TCs.
  • Coordinate resource needs for consultants on a weekly basis and provide guidance on priorities for account teams.
  • Team Management:
  • Manage a team of 8-10 Technical Consultants that ensure that implementations are built solid.
  • Ensure that all the tasks executed by the team are as per the best practices.
  • Provide hands-on coaching and mentoring to TCs s by identifying goals and personal/professional development plans to ensure long-term successful careers at Clarabridge.
  • Participate in cross-functional team meetings and initiatives to ensure alignment on process, policies that impact data integrations.
  • Track progress of the team initiatives to ensure that the team goals are achieved, and projects are completed within the required timeframe.
  • TC SME:
  • Establish strong relationships with customers to successfully identify, document, and deliver the customer requirements.
  • Manage scope, schedule, and create priorities and risks associated with the projects assigned to the team.
  • Responsible for the successful deployment and strategic use of product technology
  • Find creative ways to accomplish customer/prospect requirements and deliver value without relying on existing product features, including implementing temporary extensions to the core product where necessary.
  • Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies and toolkits.
  • Guide the team to identify best solutions to customer requirements.
  • Seek for opportunities to streamline processes and identify better ways of doing implementations.
  • Architecting technical solutions and designing integrations.
  • Thought Leadership:
  • Act as a thought leader to develop strategies and recommendations for Product roadmap features to ensure continuous improvement of the tool.
  • Stay informed regarding customer renewals to support department renewal goals.
  • Will act as a member of the Professional Services leadership team providing input to overall strategic direction and goals of the department.

About you:

  • Bachelor's degree.
  • 2-5 years in professional services, consulting or account management roles for SaaS based technology solutions.
  • Experience with SQL, ETL Tools and REST API.
  • Experience in guiding teams on data integrations, leveraging industry standards and best practices.
  • Ability to think creatively and critically and thrive in a fast-paced and multifaceted work environment.
  • A leader and mentor with strong core consulting skills that demonstrate by example, not just through instruction.
  • Good organizational, multi-tasking, and time-management skills.

Keywords: Clarabridge, Reston , Manager, Technical Consulting, Other , Reston, Virginia

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