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Customer Solutions Manager, Prisma Access

Company: Palo Alto Networks Inc.
Location: Reston
Posted on: June 10, 2021

Job Description:

Company Description

Our Mission

At Palo Alto Networks, everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy, we're here for better. We are a company built on the foundation of challenging and disrupting, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Your Career

The Prisma Access Customer Solutions Manager is a player-coach that will build and lead a small yet highly effective Prisma Access Customer Solutions team reporting to the Americas Prisma Access Systems Engineering Director.

This individual and team will partner closely with the Prisma Access Sales and Systems Engineering, Product, Engineering, Professional Services, Customer Success, and Support teams to ensure that the Prisma Access solutions that Palo Alto Networks is delivering to its customers are architecturally sound and supportable. This position requires a collaborative, creative, highly technical, and business-savvy leader that is able to build a small yet highly effective team to architect complex solutions that meet the needs of our most demanding customers.

Your Impact

  • Leadership and resource management of the Customer Solutions architecture and design team to:
  • Enable scale as the central trusted technology advisor and lead architect of customer solutions for Prisma Access

  • Increase customer satisfaction by working with Systems Engineers to architect supportable solutions while increasing Prisma Access revenue and exceeding corporate goals

  • Produce and improve Prisma Access design guidelines and documentation for standard Use Cases

  • Assist the Systems Engineering team to effectively position customer solutions which are aligned with the standard Use Cases within their prospects and customers

  • Create, implement, and constantly improve the process for working with Prisma Access Stakeholders to approve customer designs which deviate from the standard Use Cases

  • Lead Prisma Access stakeholders including Product Management, Engineering, Professional Services, Customer Success, and Support to validate designs which deviate from the standard Use Cases

  • Expand the breadth and number of standard Use Cases not requiring design review and approval

  • Maintain bi-directional trusted advisor relationship with Product Management acting as a conduit for feature development requests based on feedback learned from the design review process

  • Present to customers as our expert in Prisma Access and deployment at all levels in the customer hierarchy, from technician to CIO



  • In-depth knowledge of "As a Service" offerings

  • In-depth knowledge of networking and routing protocols including BGP

  • Demonstrable experience in cloud-delivered security

  • BSCS or equivalent and 8+ years of experience as a Systems Engineer or Architect

  • Experience that emphasizes Network Security, Virtualization and Cloud Computing

  • Experience selling, demonstrating, installing, and troubleshooting network infrastructure security products and services

  • Demonstrated ability to build and lead cross-functional teams through influence

  • Self-motivated

  • Strong communication (written and verbal) and presentation skills, both internally and externally

  • Strong problem finding and solving skills, ability to analyze complex multivariate problems, and use creativity and a systematic approach to gain quick resolution, even under duress.

  • "Whatever it takes" attitude and motivation to do whatever necessary to assist in closing a deal.

Additional Information

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at

All your information will be kept confidential according to EEO guidelines.

Keywords: Palo Alto Networks Inc., Reston , Customer Solutions Manager, Prisma Access, Other , Reston, Virginia

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