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Help Desk/Support Specialist

Company: Xator
Location: Reston
Posted on: June 12, 2021

Job Description:

Vaxcom Services, Inc.

www.vaxcom.com

Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Technical/IT Services, Operations, and Intelligence Services.

Clearance Requirement:

Active TS/SCI clearance with a polygraph is required.

Help Desk/Support Specialist Reston/Herndon/Chantilly, Virginia

Responsible for recording incidents and providing support to the users. Provides a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer. Provides technical assistance to computer system users, including the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Maintains a service perspective including an understanding of relationships, dependencies and requirements of hardware and software components and the organizations that support them. Answers questions or resolve computer problems for clients in person, via telephone or from remote location. Provides assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

Duties, Tasks, and ResponsibilitiesAnswer users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location. Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases. Coordinate deployment of workstation software, communications services and equipment, server replacements and upgrades, and other IT changes at the field location. Coordinate site engineering plans, site surveys, and site installation Technical Design Packages. Develop data model describing data elements and how they are used, following procedures and using pen, template or computer software. Develop methods for integrating different products so they work properly together such as customizing commercial databases to fit specific needs.Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information. Enter commands and observe system functioning to verify correct operations and detect errors. Escalate incident reports to required groups and monitor as defined in SLA.Establish and calculate optimum values for database parameters, using manuals and calculator. Specify users and user access levels for each segment of database. Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Modify existing databases and database management systems or direct programmers and analysts to make changes. Monitor events and perform corrective actions according to documentation. Oversee the daily performance of computer systems. Participate in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location.Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Review procedures in database management system manuals for making changes to database.Review project requests describing database user needs to estimate time and cost required to accomplish project.Review workflow charts developed by programmer analyst to understand tasks computer will perform, such as updating records.

Keywords: Xator, Reston , Help Desk/Support Specialist, Other , Reston, Virginia

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