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Support and Tools - Cloud Operations Engineering - Senior Associate-102689

Company: Fannie Mae
Location: Reston
Posted on: October 11, 2021

Job Description:

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nations housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.




Job Description

Minimum Required Experiences


  • 2 years

Desired Experiences

  • Bachelor degree or equivalent


The Support and Tools - Cloud Operations Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
As a valued colleague on our team, you will organize moderately complex cloud-related incidents with support from management while proposing and implementing solutions to quickly restore service in order to eliminate or minimize business impact to external and internal customers.




  • Implement and coordinate various essential enterprisewide cloud-related changes.
  • Analyze and implement essential changes that arise after provisioning cloud environments for applications.
  • Provide technical expertise and support for cloud-hosted application releases.
  • Monitor environments and recommend additional controls and governance.
  • Facilitate communications about outages/changes between vendors and various internal stakeholders.


Ability to frame ideas as systems and analyzing the inputs, outputs, and process
Experience using software and computer systems' architectural principles to integrate enterprise computer applications such as xMatters, AWS Application Integration, or WebSphere
The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
The group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity
Skilled in cloud technologies and cloud computing
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Ability to transform business processes using BPA, RPA, or other technology-enabled automation
The group of skills related to Identity and Access Management including managing roles and entitlement and managing identity and access privileges
Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
Expertise in developing websites for hosting via intranet or Internet, which may also include web design, web content development, scripting, and/or network security configuration
The group of skills related to Programming including coding, debugging, and using relevant programming languages
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
Adept at managing project plans, resources, and people to ensure successful project completion
The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
The group of skills related to Operational Excellence including improving and overseeing operations
Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
Skilled in creating and managing databases with the use of relevant software such as MySQL, Hadoop, or MongoDB
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
Focused experience in artificial intelligence (AI), including machine learning and natural language processing (NLP)
Skilled in Kubernetes to automate application deployment, scaling, and management
Skilled in ServiceNow to manage digital workflows
Skilled in Docker
Skilled in AWS Machine Learning tools such as SageMaker, Lex, Polly, or Forecast
Skilled in AWS Application Integration
Skilled in JSON
Skilled in Python object-oriented programming
Skilled in SQL
Skilled in AWS Compute such as EC2, Lambda, Beanstalk, or ECS
Skilled in using Twelve-Factor
Skilled in Dremio
Skilled in Excel
Skilled in Hive
Skilled in Java
Experience using JIRA
Skilled in AWS Developer tools such as CodeBuild, CodeDeploy, CodeStar, or CodePipeline
Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Skilled in AWS Analytics such as Athena, EMR, or Glue
Experience using APIs for developing or programming software
Skilled in AWS Database products such as Neptune, RDS, Redshift, or Aurora
Skilled in AWS tools such as Amazon API Gateway, Amazon VPC, or Amazon CloudFront










Additional Information

The future is what you make it to be. Discover compelling opportunities at

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

Keywords: Fannie Mae, Reston , Support and Tools - Cloud Operations Engineering - Senior Associate-102689, Other , Reston, Virginia

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