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Advisor – Service Reliability Engineering (SRE)

Company: Fannie Mae
Location: Reston
Posted on: October 11, 2021

Job Description:

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued contributor to our team, you will design, produce, test, or implement software, technology, or processes across multiple projects, programs, or products, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.

You will apply expertise in software and systems engineering to ensure that both our internally critical and externally visible systems meet the appropriate performance needs of our users. In this role, you will be expected to: drive technical capabilities for increasing SRE value proposition across the enterprise; strategize portfolio & program reliability by working with cross-functional IT organizations and build roadmaps to drive reliability into the product; enable enterprise to standardize and adopt application reliability metrics and improve application health; serve as a change agent in educating internal and external customers on reliability, evangelize SRE service capabilities, influence customers in adopting SRE services and best practices, measure and showcase the added value through metrics; educate and coach junior resources on application and infrastructure reliability and best practices; become the go-to person for all technical needs of the SRE group.


THE IMPACT YOU WILL MAKE


The Service Reliability Engineering (SRE) Advisor role will offer you the flexibility to make each day your own, while working alongside people who care, so that you can deliver on the following responsibilities:

  • Determine the needs of the customer groups across multiple projects, programs, or products while identifying and resolving conflicting or complementary needs across customer groups.
  • Design and develop software solutions to meet needs and may also lead matrixed teams.
  • Apply extensive expertise in process-driven approach in designing solutions.
  • Implement new software technology and coordinate simultaneous implementation tasks across teams.
  • Oversee the maintenance of existing software.

Qualifications

 


***HIRING MANAGERS AND DELEGATES: DO NOT EDIT THIS SECTION.***

 

THE EXPERIENCE YOU BRING TO THE TEAM
 

Required Experience

  • 6+ years of relevant professional experience;
  • Excellent verbal and written communication skills with experience presenting information and/or ideas to an audience in a way that is engaging and easy to understand;
  • Experience collaborating cross-functionally on availability / performance issues in order to identify root-cause, determine areas for improvement, and drive those actions to closure through effective solutions;
  • Extensive knowledge of principles, advanced techniques, and theories to suggest and implement solutions on a specific project, program, or product;
  • Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives;
  • Influencing skills to include negotiation, persuasion of others, meeting facilitation, and conflict resolution;
  • Skilled in deriving business insight for the purposes of advising stakeholders and project team members, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.;
  • Adept at managing project plans, resources, and people to ensure successful project completion in an Agile / Scrum environment in order to facilitate the design / development of performance engineering and resiliency methodologies through collaboration with engineering and product teams to implement shift left techniques on test design & automation;
  • Experience advising teams in the writing of Performance and Chaos Engineering strategies and scripts with a strong emphasis on automated deployment, infrastructure automation solutions, and continuous integration & delivery processes;
  • Ability to identify gaps in the code from a non-functional viewpoint and experience assisting developers to fix the code and promote relevant reliability pattern implementations;
  • Skilled in establishing and maintaining the overall health, availability, performance, resiliency, and capacity of technology products with specific experience in performance engineering and validations using JMeter, Load Runner, etc.;
  • Skilled in cloud technologies and cloud computing to include Amazon Web Services (AWS) offerings, development, and networking platforms;
  • Experience defining, measuring, and improving Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Operations Processes (Incident, Problem Management), and Operations Toil Reduction through Automation;
  • Experience designing, building and implementing necessary dashboards from application and infrastructure health perspectives using tools such as Splunk, Dynatrace, Datadog, etc. to provide a single pane view of all critical business and operational information to relevant stakeholders;
  • Experience architecting solutions for the design and implementation of applications in the cloud;
  • Experience in activities like architecture reviews, code reviews, creating platforms and frameworks, capacity planning, etc.;
  • Experience designing & developing highly available systems that utilize load balancing, horizontal scalability, and high availability;
  • Strong understanding and knowledge of Java / J2EE technologies and frameworks including UI / JavaScript frameworks, Spring Boot / Spring Cloud Frameworks, REST, Microservices, server-side frameworks;  
  • Knowledge on Cloud technologies and containerization using Docker & Kubernetes;  
  • Excellent understanding and demonstrated experience in the use of DevOps / CICD tools like Jenkins, Terraform, Jules and automated deployment tools;
  • Familiarity with Blue Prism, Selenium, or Ansible playbooks and programming languages like Java, Perl, Python or PowerShell scripting and Ansible playbook;
  • Experience implementing resiliency design pattern frameworks and validation.


Desired Experience

  • Bachelor’s Degree or Equivalent;
  • Candidates located in or around the Plano, TX area
  • Relevant certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, Splunk Certified Developer, Dynatrace, Sun Certified Java Programmer, etc.

Additional Information

Job REF ID: REF2758P

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

Keywords: Fannie Mae, Reston , Advisor – Service Reliability Engineering (SRE), Other , Reston, Virginia

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