Endpoint Engineering Advisor

Company: Fannie Mae
Location: Reston
Posted on: October 11, 2021

Job Description:

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

The Endpoint Engineering Advisor position leads IT functions such as design, analysis, evaluation, troubleshooting, testing, cost analysis and implementation of physical desktop services and DaaS solutions.  In addition, will provide technical guidance within the team and, when called upon, serve as a technical liaison between internal departments. 

This will involve utilizing best practices for the management, architecture, configuration, continuous delivery, administration, and automations using cloud technologies.  The Desktop Principal is required to master multiple technical disciplines including Network, Operating System (Windows Desktop OS, Mac and Server OS), Active Directory, remote access solutions and must fully understand how each function to deliver sound solutions.

Job Description

As a valued contributor to our team, you will apply your extensive knowledge of principles, advanced techniques, and theories to the design and development of information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications. You'll provide technical direction to the team and solutions to technical business problems.

THE IMPACT YOU WILL MAKE
The Endpoint Engineering Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Apply your extensive knowledge of principles and advanced techniques to develop solutions for application design and IT infrastructure components.
• Understand the end-to-end performance of IT platforms.
• Establish and maintain policies, guidelines, and standard operating procedures.
• Monitor performance and capacity metrics for technology solutions while identifying and developing plans to address long term trends or issues.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 6 years of experience with the following:
  • Architecting sound solutions based on gathered requirements
  • Performance analysis, proactive troubleshooting and capacity planning
  • Projecting consumption trends, providing recommendations and/or invoking action to reduce/optimize spend.
  • Making recommendations to the team about tools to be used for cloud environments and implementing tools that have been approved
  • Developing and maintaining deployable, tested, and documented automation design scripts, processes, and procedures.
  • Writing and maintaining documentation of relevant operating procedures and processes.
  • Designing, developing, and building desktop cloud infrastructure.

Desired Experiences

• Bachelor degree or equivalent
• 6-10 years of relevant work experience
• Hands-on experience scripting/development skills in Python, Ruby, C#, PowerShell and Kusto Query Language (KQL)
• Hands-on knowledge of MS Azure highly preferred
• Strong knowledge of Windows10
• Understanding and knowledge of VMware products Horizon View, App Volumes, User Environment Manager, Workspace ONE, ThinApp, and vRealize solutions highly preferred
• Should have an understanding of Networking and Security with preference for McAfee, Carbon Black, DLP
• Experience with SCCM, Intune, Jamf, or other leading device and deployment management experience
• Knowledge of Storage solutions
• Knowledge of PowerBI and Power Automate
• Understanding of AWS
• Will be expected to follow policies and procedures
• Exhibit a positive “can do" attitude
• Accept responsibility for and execute efficiently to meet deadlines
• Recognize when a high sense of urgency is required
• Strong attention to detail and accuracy skills are essential
• Operational Excellence skills including improving and overseeing operations
• Product Development skills including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process
• Adept at managing project plans, resources, and people to ensure successful project completion
• Skilled in documentation and reporting for the purposes of analysis, data discovery, and decision-making.
• Relationship Management skills including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Experience gathering accurate information to explain concepts and answer critical questions.
• Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS.
• Experience communicating complex technical issues clearly to non-technical teams
• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
• Risk Assessment and Management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Determining causes of operating system errors and taking corrective action
• Skilled in cloud technologies and cloud computing
• Experience working with people with different functional expertise respectfully and cooperatively toward a common goal
• Written and verbal communication skills including copywriting, planning and distributing communication, etc.
• Experience identifying and selecting strategic options, and identifying resources to meet long-term defined objectives
• Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information
• Ability to transform business processes using BPA, RPA, or other technology-enabled automation

Tools

• Familiarity with the Microsoft office toolset (Teams, Excel, etc)
• Experience using JIRA
• Skilled in Azure
• Skilled in using UNIX

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

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Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

Keywords: Fannie Mae, Reston , Endpoint Engineering Advisor, Other , Reston, Virginia