Representative, Client Svc I
Company: Canon Solutions America, Inc.
Location: Reston
Posted on: May 9, 2022
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Job Description:
US-VA-Reston Canon Solutions America, Inc.Requisition ID:
27157Category: Customer Service/SupportPosition Type:
Full-TimeOverviewResponsible for prompt delivery of various on-site
work assignments, providing customer service and ultimately,
customer satisfaction.This position requires full-time presence at
your assigned office(s)/worksite(s)/territory. ResponsibilitiesMain
Responsibilities:- Promptly informs supervisor of potential
problems or customer concerns.- Promptly reviews and responds to
management and client requests via emails, phone calls, text
messages and verbal.- Strong focus on providing good customer
service.- Contributes to the creation of the Site Procedure Guide
to ensure all account processes are properly recorded.-
Responsibilities may include Copy/Print Production/Copy Center,
Copier Maintenance, Mail/Courier Services, Reception/Office
Services, Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.- Attends
cross-functional trainings to ensure ability to provide coverage
when short-staffed.- Site responsibility and location of coverage
may change based on client and/or division needs.Mail/Courier
Services:-Responsible for prompt and accurate receiving, sorting,
delivery, pick up, and processing of all courier items, interoffice
mail, newspapers, magazines and all classed of United States Postal
Services mail.-Tracks courier and accountable items (FedEx, UPS,
Certified Mail, etc).-Researches and routes unidentified and
generic mail.-Receives, logs, delivers and tracks messenger
items.-Responds to customer requests.-Performs routine upkeep of
equipment.-Records and tracks customer inquiries and fulfillment of
requests.Reception/Office Services:-Responsible for performing
general front office reception duties such as greeting visitors,
answering phone calls, taking messages, scheduling conference
rooms, entering data into computer.-Responds to customer needs and
requests, accepts deliveries and sets up food and beverages for
meetings.-May also be responsible for copy/binding/copier
maintenance.File Room/Records File Services:-Ensures all filing
assignments from the current and previous day have been
filed.-Creates, maintains, updates, and monitors files, file
database and file rooms.-Coordinates special projects and other
functions assigned by client contact and Site Manager.-Ensures all
file rooms are intact at all times. QualificationsPlease note: this
is a customer-facing role, and requires compliance with customer
policies and protocols, which may include COVID-19 vaccination and
other measures relating to COVID-19.HS Diploma, GED, or equivalent
experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge. - Ability to multitask
and prioritize in order to meet deadlines. - Good customer service
and communication skills. - Ability to work with minimal
supervision.- Ability to work OT as needed. - Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers' premises. - May require
driving between multiple client locations, may also require a
personal vehicle (valid driver's license and acceptable driving
record necessary). - Ability to lift up to 50lbs. - Ability to
spend extended periods of time standing, bending, walking,
reaching, and pulling while performing duties. Company
OverviewAbout our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionFull Time On Site
(Hub) - This position requires full-time presence at your assigned
office(s)/worksite(s)/territory. Posting Tags#li-bk1
#pm20PI177214788
Keywords: Canon Solutions America, Inc., Reston , Representative, Client Svc I, Other , Reston, Virginia
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