EDI Implementation and Migration Specialist II

Company: TrueCommerce, Inc.
Location: Reston
Posted on: May 11, 2022

Job Description:

The Implementation Specialist II acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup. The position manages high-volume touch point projects such as new relationships, trading partner recertification, and new document testing. The Implementation Specialist is responsible for delivering on-time projects and consulting with the customer using best practices for the customer's implementation with assistance as needed from the Implementation Manager. The position is ideal for individuals who are organized, enthusiastic, and passionate about delivering an excellent customer experience.
Monday through Friday - Full time, open to remote work
Benefits Offered: Medical, Dental, Vision, Retirement Plan, Disability and Life Insurance, EAP, Paid Parental Leave, FSA, PTO, Holidays etc.
Implementation Specialist Job Duties / Responsibilities:
Facilitate the EDI implementation process for TrueCommerce customers
- - - - - - - Serves as the primary point of contact for existing customers adding on new trading relationships
- - - - - - - Manages setup within TrueCommerce
- - - - - - - Conducts testing on behalf of the customer
- - - - - - - Manages implementation tasks and coordinates activities with the customer, trading partners and other implementation team members.
- - - - - - - Manages customer expectations and project scope.
- - - - - - - Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
- - - - - - - Assists the customer with usage of the TrueCommerce software.
- - - - - - - Assists the customer with the testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
- - - - - - - Assists the customer with the integration testing process by understanding of - basic integration functions and BSP mapping changes for assigned ERP packages and leveraging the integration team for more complex changes/requirements.
- - - - - - - Identifies and communicates implementation issues and escalate to the appropriate parties.
- - - - - - - Meets monthly go-live and quality targets as determined by TrueCommerce management.
- - - - - - - Follows the TrueCommerce implementation phased approach on all projects.
Provide timely project status updates and reporting
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- - - - - - - Provides timely updates to the customer and team members to ensure all involved parties understand the progress of the project.
- - - - - - - Keeps project status, customer communication, and other key information up-to-date in the TrueCommerce PSA Tool (NetSuite).
Work cross-functionally to ensure customer satisfaction
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- - - - - - - Responsible for working with internal and external resources to drive the successful completion of a project.
- - - - - - - Prioritizes internal resources to meet customer expectations.
- - - - - - - Identify and communicate software and mapping issues to technology and Trading Partner teams.
- - - - - - - Identify and communicate integration tasks or issues to the Integration team.
- - - - - - - Recognizes and documents issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring.
Travel Required:
Yes/No: No
Work Experience: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Years:
Client service implementations, business to business, and/or computer support/service experience.
Project management knowledge or experience is required.
Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
- - - - - - - Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
Experience with Microsoft Office and Internet applications required.
Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
An EDI background or an understanding of transaction processing is a plus.
Internal candidates for the Implementation Specialist II (Add-On) role will have consistently exceeded expectations in the Implementation Specialist I or equivalent positions.
Willingness to dedicate extra effort beyond standard working hours -
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TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today's dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what's next. That's why thousands of companies - ranging from start-ups to the global Fortune 100, across various industries - rely on us.
TrueCommerce. Do business in every direction.
Our culture and values are what set us apart! - TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. - We encourage employees to grow and develop by providing opportunities for advancement. - We offer competitive benefits including a 401(k) with employer match, health insurance, dental insurance, vision insurance, disability insurance, life and AD insurance, paid time off (PTO), and parental leave.
Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities. - Come join our team!EducationRequiredAssociates or better in Computer Science or related fieldPreferredBachelors or better in Information Technology

Keywords: TrueCommerce, Inc., Reston , EDI Implementation and Migration Specialist II, Other , Reston, Virginia