EDI Implementation and Migration Specialist II
Company: TrueCommerce, Inc.
Location: Reston
Posted on: May 11, 2022
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Job Description:
The Implementation Specialist II acts as the primary point of
contact for all aspects of the implementation process and
interfaces with customers, retailers, and internal resources to
complete setup. The position manages high-volume touch point
projects such as new relationships, trading partner
recertification, and new document testing. The Implementation
Specialist is responsible for delivering on-time projects and
consulting with the customer using best practices for the
customer's implementation with assistance as needed from the
Implementation Manager. The position is ideal for individuals who
are organized, enthusiastic, and passionate about delivering an
excellent customer experience.
Monday through Friday - Full time, open to remote work
Benefits Offered: Medical, Dental, Vision, Retirement Plan,
Disability and Life Insurance, EAP, Paid Parental Leave, FSA, PTO,
Holidays etc.
Implementation Specialist Job Duties / Responsibilities:
Facilitate the EDI implementation process for TrueCommerce
customers
- - - - - - - Serves as the primary point of contact for existing
customers adding on new trading relationships
- - - - - - - Manages setup within TrueCommerce
- - - - - - - Conducts testing on behalf of the customer
- - - - - - - Manages implementation tasks and coordinates
activities with the customer, trading partners and other
implementation team members.
- - - - - - - Manages customer expectations and project scope.
- - - - - - - Actively contacts and follows-up with customers to
drive continuous progress on the completion of their project.
- - - - - - - Assists the customer with usage of the TrueCommerce
software.
- - - - - - - Assists the customer with the testing process,
including analyzing test results and advising the customer on steps
required to fulfill testing requirements.
- - - - - - - Assists the customer with the integration testing
process by understanding of - basic integration functions and BSP
mapping changes for assigned ERP packages and leveraging the
integration team for more complex changes/requirements.
- - - - - - - Identifies and communicates implementation issues and
escalate to the appropriate parties.
- - - - - - - Meets monthly go-live and quality targets as
determined by TrueCommerce management.
- - - - - - - Follows the TrueCommerce implementation phased
approach on all projects.
Provide timely project status updates and reporting
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- - - - - - - Provides timely updates to the customer and team
members to ensure all involved parties understand the progress of
the project.
- - - - - - - Keeps project status, customer communication, and
other key information up-to-date in the TrueCommerce PSA Tool
(NetSuite).
Work cross-functionally to ensure customer satisfaction
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- - - - - - - Responsible for working with internal and external
resources to drive the successful completion of a project.
- - - - - - - Prioritizes internal resources to meet customer
expectations.
- - - - - - - Identify and communicate software and mapping issues
to technology and Trading Partner teams.
- - - - - - - Identify and communicate integration tasks or issues
to the Integration team.
- - - - - - - Recognizes and documents issues or concerns uncovered
during the implementation process in order to promote future
problems from re-occurring.
Travel Required:
Yes/No: No
Work Experience: - - - - - - - - - - - - - - - - - - - - - - - - -
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - Years:
Client service implementations, business to business, and/or
computer support/service experience.
Project management knowledge or experience is required.
Experience in working with high volume customers and/or tasks with
proven ability to keep organized and multi-task.
- - - - - - - Prior experience in training customers on application
software including conducting training webinars or one-on-one
customer training sessions.
Experience with Microsoft Office and Internet applications
required.
Experience with business systems such as Microsoft Great Plains,
AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
An EDI background or an understanding of transaction processing is
a plus.
Internal candidates for the Implementation Specialist II (Add-On)
role will have consistently exceeded expectations in the
Implementation Specialist I or equivalent positions.
Willingness to dedicate extra effort beyond standard working hours
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TrueCommerce, a global provider of trading partner connectivity,
integration and unified commerce solutions, is the most complete
way to connect your business across the supply chain, integrating
everything from EDI, to inventory management, to fulfillment, to
digital storefronts and marketplaces, to your business system, and
to whatever comes next. To stay ahead in today's dynamic global
market, companies need to be able to do business in a lot of
different directions at once. TrueCommerce has helped businesses be
more connected, more supported, and more prepared for what's next.
That's why thousands of companies - ranging from start-ups to the
global Fortune 100, across various industries - rely on us.
TrueCommerce. Do business in every direction.
Our culture and values are what set us apart! - TrueCommerce
provides an open and positive work environment where providing
employees with a work/life balance is key. Work is not only
challenging, but interesting and rewarding as well. - We encourage
employees to grow and develop by providing opportunities for
advancement. - We offer competitive benefits including a 401(k)
with employer match, health insurance, dental insurance, vision
insurance, disability insurance, life and AD insurance, paid time
off (PTO), and parental leave.
Additionally, TrueCommerce organizes events throughout the year
like global town hall meetings, team outings, holiday events, and
opportunities to volunteer for charities. - Come join our
team!EducationRequiredAssociates or better in Computer Science or
related fieldPreferredBachelors or better in Information
Technology
Keywords: TrueCommerce, Inc., Reston , EDI Implementation and Migration Specialist II, Other , Reston, Virginia
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