Data Center, Desktop & Service Desk Support
Company: Protask
Location: Reston
Posted on: May 12, 2022
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Job Description:
Job Description Data Center, Desktop and Service Desk Support
Financial Services, Healthcare, Government, Communications Data
Center Basic Data Center / IT Operations experience Software &
Hardware tools utilized to perform day to day Data Center functions
Knowledge of LAN/WAN topologies, protocols, and standards Must
exhibit excellent communication and grammatical skills Demonstrated
analytical and problem solving skills Ability to work in an
environment that operates 24/7 with an ability to participate in
on-call rotation and provide after-hours support as needed Ability
to work independently and as part of a team Ability to work under
pressure (urgent problems, deadlines, changing priorities) Familiar
with network cabling (types, distance limitations, testing,
connectors, handling) Familiar with electrical & optical
transceivers (SFP, QSFP, DAC, CFP2, DWDM) Familiar with server
hardware and components Familiar with electrical standards,
connector types, power budget calculations, AC vs. DC, single phase
vs. three phase, etc. Familiar with datacenter design in relation
to heat dissipation and air flow Meticulous and obsessive about
organized cabling Detail oriented and organized Bachelor's degree
in Information Technology or the equivalent combination of
training, education, and experience CCNA or CCNP certifications
Experience and technical training in WAN/LAN communications
including experience installing, configuring and maintaining Cisco
routers and switches Desktop Technical Knowledge/Skills:
Troubleshooting Skills, Oral/Written Communication Skills,
Ticketing System experience (ServiceNow), Windows 10 Experience,
Experience with: Microsoft Active Directory Experience with desktop
imaging technologies (MDT, LTI, ZTI), Microsoft Office/365,
Microsoft Outlook, IBM Lotus Notes, Client, Canon, Toshiba printer
support Nice to haves: A Certification, Windows 10 Certification,
Awareness of security of financial institutions, SCCM entry level
knowledge Service Desk (ServiceNow & Prism) Perform assigned
tasks/activities of Service Desk/Help Desk/Tech Support Provide
day-to-day support for the execution of the Service Respond to
internal Service inquiries or requests for assistance; troubleshoot
and resolve issues; escalate to higher level staff or management as
needed Use PC applications (e.g., word processing, spreadsheet,
database, etc.) to document, maintain and report
functions/activities Adhere to client practices, policies and
procedures In addition to basic Tier 1 experience, additional
experience with interfaces between PRISM and financial systems,
ability to solve problems by analyzing the interworking of
financial data as is available in FPDS, financial data warehouses,
and PRISM. Ability to identify and understand PIDs, Document
Control Numbers (DCNs), Line Item IDs and how they are contained in
PRISM Understanding of the procurement life cycle process and how
this is managed within PRISM, including de-obligations, account
information, and synopses
Keywords: Protask, Reston , Data Center, Desktop & Service Desk Support, Other , Reston, Virginia
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