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Data Center, Desktop & Service Desk Support

Company: Protask
Location: Reston
Posted on: May 12, 2022

Job Description:

Job Description Data Center, Desktop and Service Desk Support Financial Services, Healthcare, Government, Communications Data Center Basic Data Center / IT Operations experience Software & Hardware tools utilized to perform day to day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP, QSFP, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc. Familiar with datacenter design in relation to heat dissipation and air flow Meticulous and obsessive about organized cabling Detail oriented and organized Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience CCNA or CCNP certifications Experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches Desktop Technical Knowledge/Skills: Troubleshooting Skills, Oral/Written Communication Skills, Ticketing System experience (ServiceNow), Windows 10 Experience, Experience with: Microsoft Active Directory Experience with desktop imaging technologies (MDT, LTI, ZTI), Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes, Client, Canon, Toshiba printer support Nice to haves: A Certification, Windows 10 Certification, Awareness of security of financial institutions, SCCM entry level knowledge Service Desk (ServiceNow & Prism) Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support Provide day-to-day support for the execution of the Service Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities Adhere to client practices, policies and procedures In addition to basic Tier 1 experience, additional experience with interfaces between PRISM and financial systems, ability to solve problems by analyzing the interworking of financial data as is available in FPDS, financial data warehouses, and PRISM. Ability to identify and understand PIDs, Document Control Numbers (DCNs), Line Item IDs and how they are contained in PRISM Understanding of the procurement life cycle process and how this is managed within PRISM, including de-obligations, account information, and synopses

Keywords: Protask, Reston , Data Center, Desktop & Service Desk Support, Other , Reston, Virginia

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