Service Desk Officer

Company: General Dynamics Information Technology
Location: Reston
Posted on: June 17, 2022

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: No Suitability Required Public Trust/Other Required: Job Family: Help Desk Job Description: Required Qualifications:

• Education requirement AA/AS
• 3+ years of experience
• The following skills / prerequisites are required:
• Excellent verbal (Phone customer interaction skills) and written communication skills.
• Experience with general information technology.
• Willingness to work in Northern Virginia (west of Tysons Corner up to and including Dulles Airport Vicinity)
• Ability to work both as part of a team and independently
• Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification Desired Qualifications:
  • Experience with WAN / LAN / Networking Technologies.
  • Experience with MS Windows, Linux, or Solaris Administration.
  • Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
  • Experience using SolarWinds or other IT Management system
  • Experience using ServiceNow or other ticket-tracking system Scheduled Weekly Hours: 40 Travel Required: 10-25% T elecommuting Options: Onsite Work Location: USA VA Reston Additional Work Locations: COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
    Associated topics: client, front desk, network, patient, support, support analyst, systems administrator, technical support, technician iv, technology

Keywords: General Dynamics Information Technology, Reston , Service Desk Officer, Other , Reston, Virginia