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Customer Care Associate

Company: NVR, Inc
Location: Reston
Posted on: September 18, 2022

Job Description:

Our Ryan Homes Call Center is looking for energetic individuals who want to work onsite in an open and inviting environment at our Reston, VA headquarters. Our family style culture allows you to be part of a team of free thinkers and be empowered to meet the needs of our Homeowners. On our team, you can utilize and enhance your customer service skills in a professional setting without working long, late hours or holidays. Compensation is starting at $45k based on your level of experience.Some Of The Things You'll Do Listen to understand our Homeowners' concerns Determine the best course of action to resolve a call Apply your training to meet the needs of our Homeowners Document your experience in Homeowner files and notify the appropriate trade partner and local Warranty Team as necessaryWhat Are The Qualifications? Proficient typing skills with ability to document call notes during customer interactions Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone 1-3 years of experience in customer service Experience working in a phone-based/call center environment is a plusAs a Top 5 US homebuilder, NVR is the parent company of Ryan Homes. We're committed to quality and to our homeowners and we take pride in the over 490,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don't just build and sell new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to our multi-billion dollar business operations.We offer benefits among the best in the industry that reflect the strong commitment we have to all of our employees. Home Purchase Discount Mortgage and Settlement Services Discounts Comprehensive Health, Life and Disability Insurance 401(k) (Full-time employees are eligible to contribute immediately) Paid Vacation and HolidaysIn addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.We are an Equal Opportunity Employer.Drug Testing and Credit Check are required.Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.Job Type: Full-timePay: $45,000.00 per year

Keywords: NVR, Inc, Reston , Customer Care Associate, Other , Reston, Virginia

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