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Call Center Representative

Company: Interior Federal Credit Union
Location: Reston
Posted on: May 14, 2018

Job Description:

Major Duties:

Under general supervision, but following established policies and procedures, performs a broad-range of member service/teller activities via phone, mail, e-mail, fax and on-line services. Provides such member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc. Cross-sells CU products and services in order to meet monthly requirement. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

Education and Experience:

High school diploma or equivalent (GED). Minimum two (2) years experience in member service, operation and/or lending. Demonstrated knowledge of CU products, services, policies and procedures. Previous telephone sales and customer service experience. Excellent oral, written, telephone and interpersonal communication skills. Excellent organizational and problem-solving skills. Must possess a strong service orientation. Ability to handle multiple tasks/priorities in a fast-paced environment. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Extensive telephone work involved. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc. Ability to lift a minimum of 25 lbs. Some travel required. Ability to sit for long periods of time and utilize a headset.

Keywords: Interior Federal Credit Union, Reston, Call Center Representative, Other, Reston, Virginia

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