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IT Administrator

Company: TekSynap
Location: Reston
Posted on: May 19, 2019

Job Description:

TekSynap, a Fast 50 technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

We are seeking an IT Administrator to join our HQ team at TekSynap. This IT Administrator is responsible for assisting in maintaining the continuity of IT services for all TekSynap end-users by providing the technical expertise, support, intelligence, attention to detail, and customer service to achieve timely resolutions to requests, incidents, problems, changes, and releases.

RESPONSIBILITIES


  • Managing the front line for inbound support requests to receive, triage and facilitate resolution for internal customers. Elevates when necessary.
  • Maintaining an operational knowledge of the latest Windows 10 features, best practices and system/application configurations.
  • Configuring, maintaining and updating images to laptops.
  • Monitoring, updating, patching, troubleshooting and optimizing laptop and systems.
  • Performing IT on-boarding for new employees.
  • Maintaining local server room, network and infrastructure.
  • Remote monitoring, troubleshooting, patching/maintenance of offsite datacenter assets using RDP, VMWare vSphere Client, and Azure Portal.
  • Collaborating with (getting help from or providing help to) subject matter experts on the IT team.
  • Assisting with development and documentation of new and existing policies, procedures and processes for IT systems and workflows, track issues via ticketing system.
  • Create and maintain inventories of TekSynap IT Assets.
  • Maintain inventory database, including making corrections and entering data when necessary
  • Generate various reports as required
  • Support organizational design and definition of change roles and responsibilities
  • Support communication efforts across the organization
  • Periodically engage vendor support personnel to achieve fixes for complex problems.

    REQUIRED QUALIFICATIONS

    • Mid-level knowledge of server OS concepts: Active Directory account creation and maintenance, OU and Security Group management, Group Policy configuration, DNS records management, file/folder/share permissions.
    • Knowledge of security best practices
    • Excellent communication skills to include patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support requests
    • Ability to explain computer concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues.
    • Strong task management skills, including the ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
    • Ability to lift 50lbs. on an infrequent basis

      COMPETENCIES


      • Establish Focus
      • Motivational Support
      • Empower Others
      • Change Management
      • Performance Management
      • Oral Communication
      • Written Communication
      • Persuasive Communication
      • Interpersonal Awareness
      • Build Relationships
      • Analytical Thinking
      • Conceptual Thinking
      • Strategic Thinking
      • Technical Expertise
      • Initiative
      • Foster Innovation
      • Results Oriented
      • Teamwork
      • Customer Service


        WORK ENVIRONMENT AND PHYSICAL DEMANDS

        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


        • Location: Reston, VA
        • Type of environment: Office setting
        • Noise level: Medium Loud
        • Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
        • Amount of Travel: Less than 25%


          PHYSICAL DEMANDS

          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

          WORK AUTHORIZATION/SECURITY CLEARANCE

          Legal right to work in the United States

          OTHER DUTIES

          Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

          EQUAL EMPLOYMENT OPPORTUNITY

          In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Keywords: TekSynap, Reston , IT Administrator, Other , Reston, Virginia

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