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Supplier Website Onboarding Specialist

Company: BridgeStreet Global Hospitality
Location: Reston
Posted on: May 19, 2019

Job Description:

BridgeStreet is a leading global hospitality company, providing an alternative to standard hotel accommodations with more than 50,000 apartments in over 60 countries. BridgeStreet's 6 brands are strategically situated in key metropolitan locales ideal for business and pleasure, combining the luxuries of spacious apartment living with the benefits of hotel amenities. With nightly and extended stay options, BridgeStreet offers accommodation solutions for temporary assignments, relocation, and training, as well as leisure travel. Widely recognized for uncompromising standards of quality, comfort and service, BridgeStreet is a renowned award winner in both the Americas and EMEA. Position Overview: This important position will continue the process of making BridgeStreet.com a leading website for apartment bookings and generate revenue through huge growth in the number of supplier properties on BridgeStreet.com. Collaborate with apartment suppliers to load properties, property amenities, photos and other website content to BridgeStreet.com via the SNAP interface. The successful candidate will also advise suppliers on management of rates, availability, booking restrictions, etc. Responsibilities:

  • Conduct training and live demos of SNAP interface with suppliers via webinars so they understand how to navigate and utilize the system.
  • Manage and complete mass imports of new content from API or Excel uploads and trigger imports using technical interfaces such as portals.
  • Utilize strong communication skills to work closely with accommodation suppliers to load properties, property amenities, contact details, tax profiles, photos and other website content to BridgeStreet.com via the SNAP interface.
  • Collaborate with IT to target opportunities or resolve issues with SNAP, channel managers and BridgeStreet.com.
  • Assist in process to connect suppliers using channel management systems, such as SiteMinder with BridgeStreet.com
  • Advise suppliers on management of rates, rate multipliers, availability, and booking restrictions (including minimum significant growth in the number of supplier properties on BridgeStreet.com.)
  • Manage and process any pending reviews for property changes submitted by suppliers.
  • Create SNAP partner profiles for new suppliers, gathering required info from them ahead of training webinars.
  • Work with Accounting to develop tax profiles for new cities, when needed.
  • Utilize analytical skills and SNAP research tool Data Ninja to determine opportunities for suppliers to increase revenue and website availability and monitor supplier performance. Specific Job Knowledge, Skills and Abilities:
    • Multi-task several job responsibilities at once
    • Detailed oriented and strong organizational skills
    • Excellent written and oral communication skills
    • Strong customer service skills
    • Motivated self-starter, quick learner, efficient worker, and passionate about their job
    • Comfortably work in a fast paced environment
    • Knowledge of hotel/hospitality channel distribution is a plus
    • Ability to work in a team environment and matrix organization
    • Flexibility and initiative as role and responsibilities evolve and change
    • Proficiency with Microsoft Office, especially Excel
    • Strong work ethic, high self-organization, and willingness to go above and beyond to achieve goals
    • Desire to grow in responsibility and expand knowledge base Minimum Experience& Requirements:
      • 1 year of professional experience
      • College degree Preferred Experience:
        • 1-3 years in a role in client-facing role, customer support or relations, Experience in the hospitality, hotel, apartment, property management, corporate housing, travel, or airline industries. Travel Required: None Number of Employees Supervised: 0

Keywords: BridgeStreet Global Hospitality, Reston , Supplier Website Onboarding Specialist, Other , Reston, Virginia

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