RestonRecruiter
the smart solution for Reston jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Reston
Posted on: May 19, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLAMY on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, Reston , Customer Solutions Tech Support - Work From Home, Other , Reston, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Navigator
Description: Description : The GU Navigator helps patients in the early stages of suspected prostate, kidney bladder cancers
Company: Augusta Health
Location: Charlottesville
Posted on: 05/22/2019

Mortgage Advisor
Description: Weichert Financial Services is hiring a Mortgage Advisor in Loudoun, VA. The Mortgage Advisor will be responsible for representing the Company and originating residential mortgage loans within a designated (more...)
Company: Weichert
Location: Leesburg
Posted on: 05/22/2019

Entry Level Jobs - Drive For Lyft, Make Make $1700 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Leesburg
Posted on: 05/22/2019


Student Jobs - Drive with Lyft - Make Make $1700 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Leesburg
Posted on: 05/22/2019

Real Estate - Licensed Associate Needed
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Leesburg
Posted on: 05/22/2019

MCAT Tutor
Description: I am looking for a tutor that
Company: Company Confidential
Location: Leesburg
Posted on: 05/22/2019

Seasonal Jobs - Drive with Lyft - Make Make $1700 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Leesburg
Posted on: 05/22/2019

Night Shift Jobs - Drive with Lyft - Make Make $1700 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Leesburg
Posted on: 05/22/2019

Remote Transcriber - Law Enforcement Audios (Work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Harrisonburg
Posted on: 05/22/2019

CDL A Owner Operators - Flatbed, Dry Van, & Reefer Available
Description: Miller Truck Lines is NOW hiring drivers for our Flatbed and Dry Van divisions as well as our NEW Reefer Division You can travel the country while earning TOP PAY Owner Operators earn 1.30 per Mile (more...)
Company: Miller Truck LInes
Location: Harrisonburg
Posted on: 05/22/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Reston RSS job feeds