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Junior ERP Product Support Specialist.

Company: Acumatica
Location: Reston
Posted on: June 12, 2019

Job Description:

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world's best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations' unique strengths, and support their clients by following them anywhere on any device.We're hiring for a Junior ERP Product Support Specialist!What You'll DoYou will go through 2 months product training and onboarding. You will have an experienced mentor to help you within first 6 months. You will directly interact with our partners and customers ensuring the highest level of customer satisfaction through providing application support, as well as acting as a client advocate to resolve issues, and to improve process and the product.Roles And Responsibilities Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives Become highly proficient with using Acumatica's product suite. Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings. Establish and maintain a positive and professional relationship with clients. Analyze customer's business and technical requirements and deliver appropriate solutions. Provide continuing education to clients on how to effectively use Acumatica products in their businesses. Ensure timely resolution of customer issues, escalating when necessary. Using the Acumatica CRM application document client inquiries and reported problems accurately and provide feedback to Acumatica's R&D and Professional Services & Consulting departments. Participate in individual or team projects aimed on improving clients' and partners' experience. Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues. What You Need To Succeed College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance) 1-2 years of experience within office environment using business applications/ERP/CRMs at least as advanced user Understanding of accounting principles and/or business practices Experience in account management or service and support is a big advantage. Experience troubleshooting business software products a plus Must be very comfortable with troubleshooting software, computer, and other IT related problems Strong verbal and written communication skills Detail oriented and excellent multi-tasking skills Exceptional interpersonal and organizational skills Must work well in a team environment and present a professional demeanor Must be flexible, reliable, trustworthy, and absolutely confidential with all matters Advanced computer skills (i.e. Word, Excel, PowerPoint and Outlook Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Keywords: Acumatica, Reston , Junior ERP Product Support Specialist., Other , Reston, Virginia

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