RestonRecruiter Since 2001
the smart solution for Reston jobs

Guest Experience Coordinator

Company: BridgeStreet Global Hospitality
Location: Reston
Posted on: June 12, 2019

Job Description:

We help businesses find, and book trusted accommodations anywhere so they can work, live and sleep well, guaranteed. is the first technology platform built specifically for extended stay business travel. With properties in more than 22,600 cities in over 130 countries and growing, BridgeStreet is the travel technology leader in the extended stay sector. BridgeStreet's innovative product line, Six Ways to Stay, connects a global marketplace of millions of extended stay hotels, serviced apartments, brand hotels, furnished homes, vacation rentals, and design-led hostels with corporate customers. In addition to providing built-in demand for operators from BridgeStreet's 5000+ client portfolio and 50+ global sales team, BridgeStreet is globally recognized for unparalleled, award-winning, quality service, compliance and security bringing together a seamless, trusted, business travel technology solution.Responsibilities Include: Coordinate Guest Requests: Take all calls concerning maintenance and special requests. (Example: furniture requests, extra towels, HBO, special-billing procedures). Record all information on the appropriate form. Call in request to the correct company. (Complex, Telephone, Cable etc.), or pass the form on to the appropriate department. Follow up to be sure that the request was completed.Help Maintain the Quality of BridgeStreet Apartments: The Guest Experience Coordinator reports any damages or repairs to the appropriate person or department that needs to take place when entering a guest's apartment.Contact All Guests for Welcome and Farewell Calls: Call each and every guest within 48 hours of their arrival to make sure they moved in without trouble and to also verify that the accommodations are meeting their expectations. Cards should be sent to every guest that was unable to be reached by phone and logged in the courtesy call log.Prepare all Welcome Packets to include; arrival details, keys and passes, and branded material. Proper deliveries of Welcome packet to ensure the BridgeStreet's key drivers are met.Oversee all Apartment Set-Ups: Order all utilities and furniture for new apartment set-ups. Enters unit details into PMS system. Communicate with the appropriate staff so they may complete their responsibilities of the new set-up.Apartment Tear Downs: Disconnect all utilities and schedule furniture to be picked up for all apartments tear down or refurbishes. Change lease dates in PMS system as required. Communicate with the appropriate staff so they may complete their responsibilities in the tear down.Apartment Set-Ups and Tear Downs: Make proper use of the apartment set up form and the apartment tear down form per instructions from the Guest Experience Manager or General Manager. Manage community and apartment information in PMS system.Pager Duty: Twenty-four hour on-call duty that rotates between staff members on a weekly or monthly basis.Communicate Effectively With All BridgeStreet Staff: It is our effective cross-functional process that enabled us to serve our customer to the level that they and we have come to expect. It is vital that you think of other members of the BridgeStreet staff as you are doing your job, and think how your job functions effect them and also what information should be shared to keep everyone informed so the cross functional process operates at peak performance. Daily communication regarding reservations and customer inquiries is essential.Any additional projects or duties as assigned. Specific Job Knowledge, Skill and Ability: Knowledge of, or the ability to learn, the reservation process.Excellent verbal and written communication skills.Confidence, enthusiasm and a strong dedication to the job and company.Customer approach to problem solving.Ability to understand and contribute to the sales process to ensure maximum customer satisfaction.Ability to follow, successfully implement, and maintain proper procedures and brand standards.Willingness to take direction and function in a fast paced environment.Ability to adapt and change priorities if needed. Education: Associates Degree, Bachelors preferredHospitality and Tourism certification or concentration is a plus Travel (approx): Local travel to apartment inventory Number of Employees Supervised: 0PandoLogic. Keywords: Guest Service Agent, Location: Reston, VA - 20190

Keywords: BridgeStreet Global Hospitality, Reston , Guest Experience Coordinator, Other , Reston, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Medical Transcriptionist
Description: Location of position: United States: Nationwide position At Home or Company: At Home Part-time or full-time: Full Time Employee Type: Independent Contractor Type of Transcription: Hospital Transcription
Company: Mommy Jobs Online
Location: Chantilly
Posted on: 06/19/2019

Full Time Comprehensive Ophthalmologist
Description: Almost 50 year old, established, Ophthalmology practice is in need of a full-time associate. One of the partners will be retiring summer 2018. You will assume a patient base. It is a large, state of the (more...)
Company: ETS Vision
Location: Charlottesville
Posted on: 06/19/2019

Legal Transcriptionist
Description: WOULD YOU LIKE TO WORK FOR US We hire legal transcriptionists who have the flexibility of scheduling their own hours to fit their lifestyles, and work around career and family demands. We provide transcription (more...)
Company: Mommy Jobs Online
Location: Harrisonburg
Posted on: 06/19/2019


Inbound Customer Care Rep
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer 039 s product questions, promote
Company: Mommy Jobs Online
Location: Chantilly
Posted on: 06/19/2019

Virtual Assistants
Description: Job Duties: Making phone calls on behalf of people. Cancelling their cable a lot harder than it sounds . Scheduling appointments doctors, business, etc Tracking down the best price for something. Finding (more...)
Company: Mommy Jobs Online
Location: Charlottesville
Posted on: 06/19/2019

PFB Cust Service Resolution Specialist
Description: Job location: Charlottesville, VA Employment Type: Full-time Posted data: 2019-06-03 Req: R0006996 The Customer Service Resolution Representative handles and resolves customer questions, complaints, and (more...)
Company: University of Virginia
Location: Charlottesville
Posted on: 06/19/2019

Hair Stylist - Licensed - CHARLOTTESVILLE, VA-1615 Rio Road, 22901
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons JOB DESCRIPTION Sport Clips is the nation's leading Men's and Boys' hair care (more...)
Company: Sport Clips
Location: Charlottesville
Posted on: 06/19/2019

Get New Plumbing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Charlottesville
Posted on: 06/19/2019

Now Hiring Healthcare Representatives
Description: Our nationally known company is looking for individuals with a positive attitude and leadership
Company: Career And Freedom At Home
Location: Charlottesville
Posted on: 06/19/2019

Chief of Staff to the Dean
Description: Job location: Charlottesville, VA Employment Type: Full-time Posted data: 2019-04-22 Req: R0005331 The University of Virginia School of Law seeks a Chief of Staff to the Dean. This is a new, strategic (more...)
Company: University of Virginia
Location: Charlottesville
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Reston RSS job feeds