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IT Support Coordinator

Company: BridgeStreet Global Hospitality
Location: Reston
Posted on: July 14, 2019

Job Description:

Responsibilities Include:

--- Manage Tier 1 and Tier 2 help desk incidents/requests through tickets or phone calls



  • Follow-up on outstanding requests and ensure timely resolution
  • Perform root-cause analysis of all incidents. Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
  • Create internal and cloud service provider user accounts, and stage hardware as part of on-boarding process
  • 24x7 support when On-Call
  • Desktop hardware, peripheral and software support
  • Desktop software image management
  • Mobile device, BYOD support
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Manage desktop and software deployment standards
  • Perform timely workstation hardware and software upgrades as required
  • Provide excellent customer service skills with internal teammates
  • Patience

    Skills, Knowledge,& Abilities:

    --- Multiple years technical experience working in a desktop environment
  • All supported Windows OS versions, Apple iOS/OS X, Google Android
  • Active Directory, Exchange 2016, Office 365 management
  • Desktop and tablet hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android
  • Client PC connectivity - Ethernet, Wi-Fi, TCP/IP and VPN
  • Experience with desktop imaging software and desktop security/anti-malware products
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

    Education:

    --- High school diploma or equivalent with CompTIA A+ certification. Associates Degree or Bachelor's Degree in Information Systems, Business, Communications or related field preferred.

    Travel (approx): Minimal Travel (10%)

    Number of Employees supervised (approx): 0

Keywords: BridgeStreet Global Hospitality, Reston , IT Support Coordinator, Other , Reston, Virginia

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