Client Business Portal Leader
Company: Transaction Network Services
Posted on: September 13, 2019
Client Business Portal Leader
Network Services, TNS, serves business clients in more than 60
countries who leverage
our B2B Client Portals to monitor, manage, reconcile and operate
and end-devices such as POS, ATM, Kiosks and other key security
components. Our Product Manager- Client Portals,
will oversee a set of existing client business portals while
leading the effort
to modernize and re-imagine the end-user experiences. They will
lead a cross-functional
effort to identify client needs and productize new features and
on a global framework that will be configurable for our local
Essential Duties & Responsibilities:
- Lead the overall business value
of enabling Client Business Portals.
- Manage existing portals and partner
with global infrastructure teams to meet SLAs.
- Develop new portal features
that leverage configuration over customization.
- Modernize Group and User credentials
- Create User Guides, FAQs, and
new end-user training to ensure optimization of portal access.
- Establish a new issues management
module to simply the process clients use to open and close requests
- Analyze sales trends and
suggest and execute new techniques to drive incremental online
- Identifies; analyzes; and
resolves system problems.
- Maintains current knowledge of
relevant technology as assigned.
- Participates in special
projects as needed.
Knowledge Skills and other Abilities:
- Effective written and oral
- Prior experience managing a client
business portal system
- Experience with PII and PCI
- Understanding of MFA, site intrusion
and monitoring software
- Prior experience with training
and customer centric curriculum design especially
- Product advocacy. The ability to lead a movement of
change within our organization that delivers on our "focus on the
- Has successfully led a product management
enhancements through a formal SLDC process (agile, waterfall,
- BA/BS in Marketing, Business,
Computer Technology. Or sufficient relevant work experience.
- A minimum of 7 years in a product management role with
- Prior responsibilities for customer-facing software systems
that were company built or 2rd party software
We have been delivering industry-leading solutions for the
payments, financial and telecommunications industries since 1990.
We are the preferred supplier of networking, integrated data and
voice services to many leading organizations in the global payments
and financial communities, as well as a provider of extensive
telecommunications network solutions to service providers.
We are a privately held company with a healthy balance sheet,
secure assets and a loyal customer base that includes some of the
largest global blue-chip companies in the world. Many of the
world's leading companies continue to count on us as their primary
provider of a range of networking and communication services,
enabling them to expand regionally, nationally and globally. We
provide services to customers in over 60 countries throughout the
We manage some of the largest real-time community networks in the
world, enabling industry participants to simply and securely
interact and transact with other businesses, to access the data and
applications they need, over managed and secure communications
platforms. Our existing footprint supports millions of connections
and provide access to critical databases. Our network securely
blends private and public networking to enable customers to utilize
a single connection for "one-to-many" and "many-to-many"connections
over a global platform.
Since our launch we have helped our customers and communities of
interest, requiring secure and reliable communications solutions,
to evolve from legacy to leading-edge technologies. Today the
company provides a full range of services from dedicated
connections to managed IP network solutions, providing local
support and global reach to medium and large enterprises and
Applicants are encouraged to submit an electronic resume when
applying for our positions. Job postings are open until filled,
unless otherwise specified.
Keywords: Transaction Network Services, Reston , Client Business Portal Leader, Other , Reston, Virginia
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