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Client Business Portal Leader

Company: Transaction Network Services
Location: Reston
Posted on: September 13, 2019

Job Description:

Client Business Portal Leader

Position Description

Transaction

Network Services, TNS, serves business clients in more than 60 countries who leverage

our B2B Client Portals to monitor, manage, reconcile and operate key systems

and end-devices such as POS, ATM, Kiosks and other key security components. Our Product Manager- Client Portals,

will oversee a set of existing client business portals while leading the effort

to modernize and re-imagine the end-user experiences. They will lead a cross-functional

effort to identify client needs and productize new features and functionality

on a global framework that will be configurable for our local markets, cultures

and languages.

Essential Duties & Responsibilities:



  • Lead the overall business value

    of enabling Client Business Portals.

  • Manage existing portals and partner

    with global infrastructure teams to meet SLAs.

  • Develop new portal features

    that leverage configuration over customization.

  • Modernize Group and User credentials

    management

  • Create User Guides, FAQs, and

    new end-user training to ensure optimization of portal access.

  • Establish a new issues management

    module to simply the process clients use to open and close requests with

    TNS.

  • Analyze sales trends and

    suggest and execute new techniques to drive incremental online order

    growth.
  • Identifies; analyzes; and

    resolves system problems.
  • Maintains current knowledge of

    relevant technology as assigned.
  • Participates in special

    projects as needed.

    Qualifications

    Knowledge Skills and other Abilities:



    • Effective written and oral

      communication skills
    • Prior experience managing a client

      business portal system

    • Experience with PII and PCI

      compliance

    • Understanding of MFA, site intrusion

      and monitoring software

    • Prior experience with training

      and customer centric curriculum design especially train-the-trainer

      programs

    • Product advocacy. The ability to lead a movement of

      change within our organization that delivers on our "focus on the customer"

      philosophy.

    • Has successfully led a product management

      enhancements through a formal SLDC process (agile, waterfall, design

      thinking, 4Ds)

      Education:

      • BA/BS in Marketing, Business,

        Computer Technology. Or sufficient relevant work experience.

        Experience:

        • A minimum of 7 years in a product management role with increasing responsibilities,
        • Prior responsibilities for customer-facing software systems that were company built or 2rd party software

          We have been delivering industry-leading solutions for the payments, financial and telecommunications industries since 1990. We are the preferred supplier of networking, integrated data and voice services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

          We are a privately held company with a healthy balance sheet, secure assets and a loyal customer base that includes some of the largest global blue-chip companies in the world. Many of the world's leading companies continue to count on us as their primary provider of a range of networking and communication services, enabling them to expand regionally, nationally and globally. We provide services to customers in over 60 countries throughout the world.

          We manage some of the largest real-time community networks in the world, enabling industry participants to simply and securely interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. Our existing footprint supports millions of connections and provide access to critical databases. Our network securely blends private and public networking to enable customers to utilize a single connection for "one-to-many" and "many-to-many"connections over a global platform.

          Since our launch we have helped our customers and communities of interest, requiring secure and reliable communications solutions, to evolve from legacy to leading-edge technologies. Today the company provides a full range of services from dedicated connections to managed IP network solutions, providing local support and global reach to medium and large enterprises and service providers.

          Application Instructions

          Applicants are encouraged to submit an electronic resume when applying for our positions. Job postings are open until filled, unless otherwise specified.

Keywords: Transaction Network Services, Reston , Client Business Portal Leader, Other , Reston, Virginia

Click here to apply!

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