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IP-VTC Army Enterprise Unified Capabilities (UC) Systems Engineer Senior - Kuwait

Company: NCI Information Systems
Location: Reston
Posted on: November 11, 2019

Job Description:

*
Job ID 2019-4109

Job Locations

US-VA-Reston

Category

Engineering (non IT)

Type

Regular Full-Time

RESPONSIBILITIES

NCI: As a Systems Engineer Senior, you will provide non-personal Army Enterprise Internet Protocol Video Teleconference (IP-VTC) services supporting the United States Army Network Enterprise Technology Command (NETCOM). You will provide IT support to NETCOM and NETCOM supported organizations for Department of Defense (DoD) Information Network (DoDIN) hardware, software, data, applications, tools, and systems used/provided by the Army. You and the team you are on will provide direct support to NETCOM and its worldwide customers with business operations, Network Operations (NetOps), Operations and Maintenance (O&M) support, Cybersecurity, Knowledge Management (KM), Army Enterprise Service Ownership/Development, Capability Management, and Content Management requirements for Army Enterprise IP-VTC capabilities and services. Location is on-site in Kuwait. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.



Highlights of Responsibilities:

* Provide VTC infrastructure device system administration support to Outside Continental United States (OCONUS) Unified Communications (UC) systems, operate, monitor, sustain, and secure VTC endpoints, IP-VTC Proxy and security boundary devices, VTC device NetOps tools, and IP-VTC bridges and conference data storage solutions.

* Provide insight to configure VTC client software on Non-classified Internet Protocol Router Network (NIPRNet) and Secure Internet Protocol Router Network (SIPRNet) to communicate with deployed users and DoD users in all military theater of operations.

* Provide on-call Tier III support to the local IP-VTC Regional Cyber Center (RCC), 24 hours a day.

* Provide support for Unified Capabilities (UC). The Army defines UC as the integration of Voice, Video, and Data services delivered ubiquitously across a secure and highly available infrastructure, independent of the technology, to provide increased mission effectiveness to the Warfighter and business communities. UC includes IP-VTC, Voice over Internet Protocol (VoIP), and Instant Messaging and Collaborative Services.

* Assist with cybersecurity functional support for assessments, authorizations, and documentation of enterprise fielded systems managed by NETCOM Headquarters (HQ).

* Assist the NETCOM Configuration Management (CM) in development of enterprise services/capabilities, concepts of operations (CONOPS), functional requirements documents (FRD), Enterprise Technical Procedures (ETP), and Standard Operating Procedures (SOP), Change Configuration Release and Management (CCRM) Deployment Plan, doctrine, policies, processes, standards, and other supporting documentation.

* Support NETCOM CM in developing and supporting key solutions for service/capability implementation, fielding, and operations, including concepts, architecture, requirements, and integration (between operational, and strategic levels of operations) analysis for related solutions throughout the Army Enterprise; provide technical guidance for enterprise systems that affect the mission-essential operations of the DoDIN-Army; and coordinate with other Army Commands, installations, key personnel, and industry partners to develop and implement a plan to transition, migrate, and onboard organizations and their users.

* Provide information, analysis, and recommendations on the required force structure requirements (organization, training, and personnel), and changing roles and responsibilities associated with Network Operations (NetOps), migration, onboarding, and provisioning of tiered O&M support; and then implements those programs.

* Tier II/III (handles the most difficult problems and are experts in their field often conducts research and develops solutions for new or unknown issues) support for the NETCOM Headquarters and RCC internal VTC equipment.

* VTC scheduling, call monitoring, endpoint testing, and troubleshooting support to NETCOM customers utilizing IP-VTC services.

* Configure VTC call manager suites of equipment on NIPRNet and SIPRNet to communicate with call managers at the deployed unit locations and with call managers in all military theaters of operations.

* Coordinate with installation RCCs and Network Enterprise Centers (NECs) to ensure network connectivity is available and alert NEC system administrators about outages.

* Troubleshoot and monitor appliances for failures and alarms.

* Provide technical guidance and support to end-users, sites, including posts, camps, and stations, on problems relating to the endpoints, bridges, VTC appliances, and Global Video Services (GVS).

* Provide timely situational awareness of critical events, their impact, reasons for outages, projected time to resolve, and final resolutions.

* Support an eventual Enterprise IM and Collaboration Tool systems to be determined at a later date. These systems may also be integrated with the existing Enterprise Voice over Internet Protocol (VoIP) and VTC Enterprise solutions for seamless call and communication routing, i.e., Jabber, Avaya, GenBand/Ribbon, Skype for Business, and Office 365.

* Support NETCOM with its Risk Management Framework (RMF) processes. Supporting:

* Implementation of Security Controls as identified via information system security categorization in accordance with National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 and Committee for National Security Systems Instructions (CNSSI) 1253.

* Ensure the VTC equipment and applications are Security Technical Implementation Guide (STIG) and Information Assurance Vulnerability Alert (IAVA) compliant.

* Extensive experience in cybersecurity documentation and system authorization artifacts (System Security Plan, lifecycle documentation, continuous monitoring plan, Security Assessment Plan, Security Assessment Report, Risk Assessment, etc.).

QUALIFICATIONS

Requirements:

* Clearance (required at performance start date): IT Level I, SECRET SSBI

* Current Information Assurance (IA) certification (required at performance start date): IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP). IA Certification Category and Level (IAW DoD 8570.10-M and BBP 05-PR-M-0002)

* Current Computing Environment (CE) certification (attainable within 6 months of performance start date): CISCO CCNA Collaboration, CISCO CCNA or equivalent

* Bachelor s Degree 10-15 years practical experience.

Preferred Education and Experience:

* CISCO CCNP Collaboration or CISCO CCIE certification

* VMware VCP certification

* RMF experience and certification

Physical Requirements:

This position requires the ability to perform the below essential functions:

* Sitting for long periods

* Standing for long periods

* Ambulate throughout an office

* Ambulate between several buildings

* Travel by land or air transportation 25%



It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable

Keywords: NCI Information Systems, Reston , IP-VTC Army Enterprise Unified Capabilities (UC) Systems Engineer Senior - Kuwait, Other , Reston, Virginia

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