User Experience Architect (Mid-Level)
Company: National Geospatial Intelligence Agency
Posted on: March 29, 2020
ASSIGNMENT DESCRIPTION: User Experience Architects apply
user-centered design principles to build seamless, consistent, and
desirable interfaces for NGA enterprise systems. They lead
web-based design activities, including gathering, validating,
analyzing, and defining requirements; conducting research and best
practice reviews; performing user engagements and testing (e.g.,
interviews, site navigation); and creating prototypes. User
Experience Architects create and plan interfaces that promote
intuitive navigation and enhanced user workflow.
Additional Job Information
At NGA, UX Architects work collaboratively with other UX
disciplines to drive and implement, research, design and
development strategies. They interact daily across the entire UX
team to understand and guide research needs (known and unknown) to
ultimately produce informed interactive solutions. UX Architects
work on overlapping projects, which requires the ability to
multi-task and juggle competing priorities. The right candidate
will have a deep understanding of UX methods and best practices,
and also a nimble, creative and pragmatic approach to
recommendations and solutions, while pushing the boundaries for
better product experiences. UX practitioners at NGA are the
champions for its consumers and help solve end-user pain points.
They collect and use research data to better understand problems
and opportunities. For this position, NGA is looking for
experienced individual contributors who will help elevate the
practice of user-centered design and research by applying creative
but rigorous qualitative, quantitative, and/or design research
Other duties may include:
* Build, prioritize, levy, track, review, and validate customer
requirements and ensure they are documented and measurable.
* Apply knowledge of human abilities, limitations, and
characteristics and application of human factors principles to the
design of tools, systems, tasks, and environments for safe,
comfortable, and effective human use.
* Conduct qualitative and quantitative research including user
testing sessions, surveys, card sorts, interviews, diary studies,
field studies, and ethnographies.
* Data Analysis derived from qualitative and quantitative research
to provide recommendations to team members and stakeholders.
* Create documentation, including personas, empathy maps, journey
maps, service blueprints, jobs-to-be-done maps, high-and
low-fidelity prototypes, HTML etc.
* Design high- and low-fidelity concepts, interactive prototypes,
or fully functional proofs-of-concepts.
* Create HTML, CSS, and JS developed design interfaces
* Organize, structure, and label content in an effective and
* Evaluate software, tools, and technologies for future use, and
analyze the potential impacts of new technologies. Identify
technology trends and opportunities.
* Develop test and evaluation plans, design and conduct appropriate
systems/software tests/evaluations, and document and distribute
* Arrange and conduct user reviews and tests to evaluate and
improve user interfaces.
* Apply knowledge of the methods and processes to design systems,
interfaces, and technologies in order to satisfy end-user needs and
* Convey data, information, and analytical conclusions using a
variety of visual tools, techniques, and methods.
* Design websites on multiple networks and modify website designs
to meet changing customer needs.
* Design and test the look and feel of websites and web-enabled
applications, ensuring appropriate user interactions are compliant
with accessibility standards for web.
* Work collaboratively across research, design and development
disciplines to define technical approach.
* Write code for front-end supporting full-stack development
This position may be eligible for an INCENTIVE: The selected
candidates may be offered an incentive as part of the offer of
employment, based on budget availability. To receive the incentive,
the selected candidate must sign a service agreement depending on
the approved amount or duration of the incentive. If the employee
leaves before the end of the service agreement, the employee may be
required to repay a pro rata share amount of the incentive to the
Additional Application Requirement: You may be asked to complete
one or more assessments in addition to the application you submit
on this website as part of your application to NGA. These
assessments may include but are not limited to:
* Online questionnaires or assessments that require you to describe
your job-related knowledge, skills, abilities, or other
characteristics that are aligned with the mandatory and desirable
qualifications of this job posting. The information you provide in
the application you submit must support the response you provide to
You will receive an email to describe any additional assessments
required. Please monitor your emails and complete any required
assessments as soon as possible.
MANDATORY QUALIFICATION CRITERIA: For this particular job,
applicants must meet all competencies reflected under the Mandatory
Qualification Criteria to include education (if required). Online
applications must demonstrate qualification by providing specific
examples and associated results, in response to the announcement's
mandatory criteria specified in this vacancy announcement:
* Demonstrated experience designing user-centered products and/or
services or applying user-centered principles to web designs.
* Experience solving problems utilizing UX processes, methods
and/or strategies such as, design thinking principles and processes
or equivalent UX methods.
* Understanding of Human Factors (e.g. accessibility, empathy, or
* Demonstrated experience with data analysis derived from
qualitative and/or quantitative research. (e.g. data analysis,
surveys, web analytical tools, interviews , or user testing).
Highly Desired Qualifications
QUALIFICATION CRITERIA: In addition to the mandatory
qualifications, experience in the following is desired:
* Documented experience identifying and differentiating between
capitalized and accountable Property, Plant, and Equipment
(PP&E) and their effect on agency financial statements.
* Strong skills in analysis and data reconciliation to support
property identification and appropriate accounting treatment.
* Demonstrated understanding of the accounting for the end to end
PP&E business process, including acquisition planning,
monitoring, asset receiving and staging, asset and accountable
property tracking/accountability/reporting, and asset disposal.
* Documented experience leading teams to accomplish financial
business process and improvement objectives.
EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an
accredited college or university in Human-Computer Interaction,
Information Science, User Experience Design, Interaction Design,
Visual Communication Design, Computer Science, Statistics, or a
degree that provided a minimum of 24 semester hours in one or more
of the fields identified above and required the development or
adaptation of applications, systems, or networks. -OR- B.
Combination of Education and Experience: A minimum of 24 semester
(36 quarter) hours of coursework in any area listed in option A,
plus experience working in interactive design and user testing,
full stack development, or a related field that demonstrates the
ability to successfully perform the duties associated with this
work. As a rule, every 30 semester (45 quarter) hours of coursework
is equivalent to one year of experience. Candidates should show
that their combination of education and experience totals 4 years.
-OR- C. Experience: A minimum of 4 years of experience in
interactive design and user testing, full stack development, or a
related field that demonstrates the ability to successfully perform
the duties associated with this work. -AND- IT-related experience
demonstrating each of the four competencies: Attention to Detail,
Customer Service, Oral Communication, and Problem Solving.
Highly Desired Qualifications QUALIFICATION CRITERIA: In addition
to the mandatory qualifications, experience in the following is
* Ability to work independently and handle multiple projects in
various stages of completion.
* Demonstrated experience validating user evaluations and testing
results to improve products and services.
* Experience with UX research, content strategy, information
architecture, wire framing, visual design, interaction design, or
* Experience with UX artifact creation (e.g. personas, empathy
maps, journey maps, service blueprints).
* Knowledge and understanding of modern web technologies (e.g.,
CSS, HTML5, Java Script, SharePoint, or Service Plus).
* Demonstrated experience leveraging collaborative and constructive
groups of diverse coworkers, peers, customers, stakeholders, or
Additional Job Requirements
You must be able to obtain and retain a Top Secret security
clearance with access to Sensitive Compartmented Information. In
addition, you are subject to a Counterintelligence Polygraph
examination in order to maintain access to Top Secret information.
All employees are subject to a periodic examination on a random
basis in order to determine continued eligibility. Refusal to take
the examination may result in denial of access to Top Secret
information, SAP, and/or unescorted access to SCIFs.
Employees with SCI access and who are under NGA cognizance are
required to submit a Security Financial Disclosure Report, SF-714,
on an annual basis in order to determine continued eligibility.
Failure to comply may negatively impact continued access to Top
Secret information, Information Systems, SAP, and/or unescorted
access to SCIFs.
Pay, Benefits, & Work Schedule
PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at
all band levels to be considered. Qualifications for NGA positions
do not include specific time-in-band requirements. NGA will
emphasize quality of experience, rather than duration, and assess
how the quality of the experience demonstrates possession of the
knowledge, skills, abilities, and competencies necessary for
successful job performance in the NGA occupational structure.
Band 03 $64,948 - $133,465
PERMANENT CHANGE IN STATION: PCS expenses are not authorized.
Pay is only part of the compensation you will earn working for the
Federal Government. We offer a broad array of benefits programs and
family friendly flexibilities to meet the needs of you and your
For more information on the array of benefits programs, please
Applicants are not required to submit a cover letter. The entire
cover letter cannot exceed the specified limits provided in the
Cover Letter field (3,000 characters). Pages exceeding this limit
will not be considered. The cover letter is recommended but is not
required for employment consideration with the National
Geospatial-Intelligence Agency. Applicants should place their
narrative information in the Cover Letter / Other Professional
Who may apply
External Applicants Only
How to apply
Application submission involves applying using the Intelligence
Community's Applicant Gateway on-line application process. ONLY
ELECTRONIC SUBMISSIONS WILL BE ACCEPTED.
How will I be evaluated?
APPLICANT EVALUATION PROCESS: Applicants will be evaluated for this
job opportunity in three stages:
* All applicants will be evaluated using the Mandatory
* Qualified applicants will then be evaluated by an expert or panel
of experts using a combination of qualification criteria to
determine the best-qualified candidates,
* Best-qualified applicants may then be further evaluated through
an interview process.
Military retiree applicants, if selected, may be impacted by the
180-day appointment restrictions of DODI 1402.01. HD personnel will
provide additional information if applicable.
Applicants are encouraged to carefully review the Assignment
Description, Additional Information Provided By the Selecting
Official, and the Qualification Requirements; and then construct
their resumes to highlight their most relevant and significant
experience and education for this job opportunity. This description
should include examples that detail the level and complexity of the
performed work. Applicants are encouraged to provide any education
information referenced in the announcement. If education is listed
as a mandatory requirement, only degrees obtained from an
institution accredited by an accrediting organization recognized by
the Secretary, US Department of Education will be accepted.
In accordance with section 9902(h) of title 5, United States Code,
annuitants reemployed in the Department of Defense shall receive
full annuity and salary upon appointment. They shall not be
eligible for retirement contributions, participation in the Thrift
Savings Plan, or a supplemental or redetermined annuity for the
reemployment period. Discontinued service retirement annuitants
(i.e., retired under section 8336(d)(1) or 8414(b)(1)(A) of title
5, United States Code) appointed to the Department of Defense may
elect to be subject to retirement provisions of the new appointment
as appropriate. (See DoD Instruction 1400.25, Volume 300, at
All candidates will be considered without regard to race, color,
religion, sex, national origin, age, marital status, disability, or
NGA provides reasonable accommodations to applicants with
disabilities. Applications will only be accepted online. If you
need a reasonable accommodation for any part of the application and
hiring process, please notify us at firstname.lastname@example.org. The
decision on granting reasonable accommodation will be on a
Conditions of Employment
As a condition of employment at NGA, persons being considered for
employment must meet NGA fitness for employment standards.
* U.S. Citizenship Required
* Security Clearance (Top Secret/Sensitive Compartmented
* Polygraph Test Required
* Position Subject to Drug Testing
* Two Year Probationary Period
* Direct Deposit Required
NGA utilizes all processes and procedures of the Defense Civilian
Intelligence Personnel System (DCIPS). Non-executive NGA employees
are assigned to five distinct pay bands based on the type and scope
of work performed. The employee's base salary is established within
their assigned pay band based on their unique qualifications. A
performance pay process is conducted each year to determine a
potential base pay salary increase and/or bonus. An employee's
annual performance evaluation is a key factor in the performance
pay process. Employees on term or temporary appointments are not
eligible to apply for internal assignment opportunity notices.
This position is a DCIPS position in the Excepted Service under 10
U.S.C. 1601. DoD Components with DCIPS positions apply Veterans'
Preference to preference eligible candidates as defined by Section
2108 of Title 5 USC, in accordance with the procedures provided in
DoD Instruction 1400.25, Volume 2005, DCIPS Employment and
Placement. If you are an external applicant claiming veterans'
preference, as defined by Section 2108 of Title 5 U.S.C., you must
self-identify your eligibility in your application.
Keywords: National Geospatial Intelligence Agency, Reston , User Experience Architect (Mid-Level), Professions , Reston, Virginia
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