Senior Business Analyst
Company: CareFirst BlueCross BlueShield
Posted on: May 16, 2020
Resp & Qualifications
Under the general supervision, the incumbent s accountabilities may
include, but are not limited to, the following:
Investigate and analyze feasibility of low to moderately complex
enhancements, automations and processes. Analyze, define and
interpret business needs and issues by gathering, analyzing,
documenting and validating the Business area(s) and user(s)
technical (functional/non-functional) requirements. Participates in
the creation of complex PRD (Project Requirements Document) which
includes defining Business, User, functional and non-functional
requirements needed for approval by Business and for use by Design,
Development and Testing teams. Participates in creation of
Requirements Management Plan (RMP) for complex projects and may
create RMP for less complex projects, to define, organize and
schedule requirements management and development activities.
Participates in requirements analysis and verification sessions for
complex projects and may lead requirements analysis and
verification sessions for less complex projects. Participates in
the tracking and management of open issues and assists in planning
for resolution for complex projects. Maintain communications with
technical counterparts to adopt best practices and ensure
integration of specific application architecture into overall
enterprise technology strategy.
Lead testing efforts by defining, developing and implementing
practices and procedures for complete end user test plans. Ensures
all user acceptance tests are conducted and documented according to
standards. Identifies and documents system deficiencies and
recommends solutions. Responsible for overall success of user
acceptance testing, including results verification and release.
Coordinates groups of end users who test, evaluate and validate new
functions and applications and identify issues in software or
services. Ensures continuing operational quality by documenting
fixes and enhancements. Providing guidance and training to
application end users. Provides ongoing assistance to software
developers and testers to resolve defects during the testing
process. Participates in the management of the sequencing of
releases to meet business needs for less complex enhancements,
automations and implementations. May lead sequencing of releases
for less complex enhancements, automations and implementations.
Troubleshoot systems problems identify cause of problems, work with
appropriate group to correct problem. Develop solutions that for
low to moderately complex technical and/or business issues.
Proactively identifies opportunities and enhancements. Leads
development sessions and design reviews in order to ensure design
meets user requirements.
Participates in the exploration of alternative business solutions
for moderately complex processes, programs or applications, and may
lead exploration of alternative business solutions for less complex
processes, programs or applications to crate, maintain and enhance
business value. Works closely with system analysts to help create
Proof Of Concepts (POCs) and alternative.
Reviews, edits, analyze and create detailed documentation of
business systems and user needs. Responsible for writing all
documentation in clear and well organized manner. Develops key
project deliverables including requirements specifications, use
cases, system test cases, training and documentation and user
manuals for projects of for low to moderately complex. Supports the
production of Requirements Traceability Matrixes (RTM) and RTM gap
analysis reports for complex enhancements, automations and
implementations. May produce RTM and RTM gap analysis reports for
less complex enhancements, automations and implementations.
Use project management techniques to establish roles and
responsibilities, monitor project and request status and workload,
and ensure deliverables of high quality, effectiveness and
timeliness. Manages assigned enhancements, automations and
implementations from concept through implementation. Creates,
develops and maintains project schedules for key deliverables by
developing project plan, monitoring milestone completion and
coordinating project progress. May lead for less complex
enhancements, automations and implementations.
Required: This position requires a bachelor s degree in Information
Technology, Computer Science or Business or relevant work
experience in business analysis, systems analysis and/or testing
background and 3-6 years of direct Business Analyst experience.
Experience in business process analysis, Work flow, task analysis,
User acceptance testing and requirements analysis.
Proven ability to elicit, document, analyze and verify
Strong experience with testing concepts.
Technical writing experience and training experience.
Prior experience leading business/technology enhancements,
automations and implementations.
Minimum of 3 years of demonstrated successful use of SDLC
methodology or demonstrated knowledge of business processes related
to the business area supporting.
Must demonstrate understanding of industry standard Business
Analysis Best Practices.
Experience in accurately modeling requirements using at least one
if not more of the following: Functional Decomposition, Data Flow
Diagrams, User Context Diagrams, Activity Diagrams, Decision Needs,
Workflow modeling, Use Cases, Use Case Model Survey and Use Case
Specification, Process Modeling, Prototyping
Experience in coaching and mentoring other associates as well as
leading small teams of junior analysts.
Use industry standard requirements gathering and modeling
techniques to understand and communicate the needs of the product s
Relevant business and systems subject matter expertise.
Ability to work independently and as part of a team.
Excellent interpersonal skills, including the ability to build
consensus and agreement and bring resolution to contentious issues
and entrenched interests.
Ability to lead problem-solving discussions.
Attention to detail and excellent analytical and problem-solving
Advanced written and verbal communication skills.
Excellent organizational skills and ability to set priorities and
handle multiple projects concurrently. Proven Project Management
High level of analytical and problem solving skills
Extensive PC skills including Microsoft office software such as
Word, Power Point, MS Project, Visio, and Excel.
Experience with Requirements Traceability Matrixes (RTM) and RTM
Knowledge of organization and operations of the business area
Understands basic Internet and client/server architectures.
Knowledge of the CareFirst Defined Processes.
Business Analyst certification
Experience with Requirements Management tools.
Experience with healthcare insurance industry, especially BCBS
Experience with software testing, test management and defect
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO)
employer. It is the policy of the Company to provide equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, age, protected veteran or disabled status, or
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 4/24/2020
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any
debarment, exclusion, or other event that makes him/her ineligible
to perform work directly or indirectly on Federal health care
The associate is primarily seated
Keywords: CareFirst BlueCross BlueShield, Reston , Senior Business Analyst, Professions , Reston, Virginia
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