Production Support Analyst
Company: ADVANSOFT INTERNATIONAL, INC.
Location: Reston
Posted on: May 21, 2020
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Job Description:
Role Production Support Analyst Location Reston, VA Duration 1
plus year middot 6+ years of working experience with different IT
Infrastructure components such as Unix Linux Servers, Wintel
Servers, networks, firewalls, routers, load balancers, VPN, Apache,
web logic, LDAP, Active Directory, Exchange, OracleMS SQL
databases, SAN, Virtualization, Email systems, Enterprise
monitoring and access management solutions for single sign on.
Subject matter expertise is not required and experience with at
least eight of the above is preferred. middot Working experience
with a wide variety of monitoring and datalog analysis tools such
as Extrahop, Dynatrace, Netcool suite, Catchpoint, Moogsoft, Splunk
among others. middot Proven methodical approach to problem
identification, problem solving and resolution. middot 6+ years of
working experience with applications in a production support
environment using above technologies. Management and
troubleshooting of Middleware products on UNIX and Linux
environments. Knowledge of Service Oriented Architecture (SOA),
Java etc. middot Ability to analyze different components of the
infrastructure and application environments during Incident triage
calls. middot Aptitude to influence other technical teams on the
incident calls and articulate troubleshooting steps effectively.
middot Experience and confidence working with all levels of
management excellent written and verbal skills. middot Able to
quickly and concisely communicate with senior management on
technical issues in non-technical terms and to run large conference
calls during Incident calls with a wide range of personnel and
management levels. middot Strong relationship management skills and
aptitude to multi-task and work well in a high stress environment,
both within teams and independently. middot Financial services
industry experience is preferred
Keywords: ADVANSOFT INTERNATIONAL, INC., Reston , Production Support Analyst, Professions , Reston, Virginia
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