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Production Support Analyst

Company: ADVANSOFT INTERNATIONAL, INC.
Location: Reston
Posted on: May 21, 2020

Job Description:

Role Production Support Analyst Location Reston, VA Duration 1 plus year middot 6+ years of working experience with different IT Infrastructure components such as Unix Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, OracleMS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred. middot Working experience with a wide variety of monitoring and datalog analysis tools such as Extrahop, Dynatrace, Netcool suite, Catchpoint, Moogsoft, Splunk among others. middot Proven methodical approach to problem identification, problem solving and resolution. middot 6+ years of working experience with applications in a production support environment using above technologies. Management and troubleshooting of Middleware products on UNIX and Linux environments. Knowledge of Service Oriented Architecture (SOA), Java etc. middot Ability to analyze different components of the infrastructure and application environments during Incident triage calls. middot Aptitude to influence other technical teams on the incident calls and articulate troubleshooting steps effectively. middot Experience and confidence working with all levels of management excellent written and verbal skills. middot Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels. middot Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently. middot Financial services industry experience is preferred

Keywords: ADVANSOFT INTERNATIONAL, INC., Reston , Production Support Analyst, Professions , Reston, Virginia

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