Strategic Account Architect, VP

Company: Salesforce.com, Inc
Location: Reston
Posted on: May 5, 2021

Job Description:

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._.*Job Category* Customer Success Group.*Job Details*.*Your Role and Responsibilities* Salesforce Professional Services helps customers transform and build what's next for business - with technology. We seek an experienced strategic business leader with proven success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, he/she will cultivate and oversee executive customer relationships and delivery of transformative programs with our most strategic customers, partners, and technical delivery leaders. He/She will be responsible for overseeing adoption and consumption of our technology, building and managing customer relationships, CSAT, and service delivery. The ideal candidate will bring diverse IT and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce. The candidate will have deep Salesforce technology expertise and the ability to craft innovative, forward-looking strategies leveraging that technology to realize business results. In this role, you will be the voice of the customer to shape and execute a strategy to build mind-share and broad adoption of Salesforce technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers' efficiencies, cost savings, and quick innovation available on the Salesforce platform. + Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer's objectives; work with teams to deliver the pitch, define scope/team and contribute to pricing and contractual arrangements. + Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and manage strategy and drive customer adoption initiatives. Maintain through the life of the relationship. + Ensure the technical architecture is optimized to achieve the most elegant client solution; balance business requirements with technical capabilities to deliver the optimal outcomes. + Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success. + Accountable for overseeing end-to-end service delivery of the technical solution. + Drive transformational changes needed to achieve the customers' objectives, informed by deep industry and product expertise. + Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. Coach and develop the technical team. + Anticipates, mitigates, and manages risk to Salesforce and the customer. + Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers..*Requirements* + 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies (preferably Salesforce enabled transformations) + 10+ years of relevant consulting experience in professional services + 5+ years of experience leading, managing, coaching, and developing staff + Experience working with customers to understand and solve their most pressing business challenges + Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness. + Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues + Significant experience managing C-suite relationships at customers + Experience working on pursuit teams and participating in the proposal development process + Executive-level communication skills, written and oral + Travel up to 80% (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended) + Bachelor's degree + Salesforce Certified Technical Architect Achievement, desired Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world..*Accommodations*.*-* If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. ().*Posting Statement* At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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