ServiceNow Solution Consultant
Company: CDW Corporation
Posted on: May 6, 2021
. The Field Solution Architect Consultant provides technical
pre-sales support to the sales force and provides prospective
customers with product and solution advice during pre-sales
discussions. The Field Solution Architect will participate in the
acquisition and retention of customers by utilizing world-class
technical pre-sales solution consulting techniques to communicate
the power, flexibility, and ease-of-use of the ServiceNow platform.
. Key Areas of Responsibility. : Assist sales in the qualification
of customer needs through discovery. Participate across the sales
lifecycle on acquiring strategic customers. Demonstrations of the
product, both standard and tailored, to prospects and existing
customers, via onsite visits or via web conferencing. Generation of
product demo scripts and scenarios and maintaining demonstration
environment(s). Scoping and delivering Proof of Concept/Proof of
Value engagements with prospects. Responding to Request for
Information/Proposal documents. Staying current on product
developments/releases to a level required for demo and POC/POV.
Supporting Marketing events user conferences, trade shows, webinars
etc. Staying current on competitive analyses and understanding
differentiators between the company and its competitors.
Responsible for understanding business and technical problems
addressed by the products including key regulations, business
drivers, evolving business needs, security etc. In conjunction with
Sales and Delivery Services, participate in internal hand-off
meeting -communicate commitments, expectations, etc. in preparation
for project. Act as the ServiceNow subject matter expert at
executive briefings / marketing events. Contribute to the continual
improvement of Delivery and Advisory Services processes as well as
the maturing of the different portfolios, capabilities, expertise,
and best practices in consideration of customer needs and
requirements. Provide mentorship and guidance to other members of
the team. Ensure all time is recorded accurately and keep calendar
up-to-date with scheduled activities. Other duties and
responsibilities as assigned. Education and/or Experience
Qualifications. : At least 5+ years strong pre-sales experience,
particularly with ITSM experience (tool and business process).
Required Qualifications. : Mastery of the Sales process and trusted
advisor for account representative. Demonstrated technical
expertise in web technology and the ability to learn new
technology. Exceptional communication and presentation skills to
include technical and business concepts. Demonstrated experience in
supporting sales campaigns to commercial and enterprise customers.
ServiceNow Pre-Sales Accreditations in all product lines.
Experience-based understanding of project lifecycle including all
aspects of sales, transition to delivery, and delivery execution.
Extensive demonstration experience covering technical and value
needs. Ability to understand good design practices with both
process and ServiceNow. Active listening skills, respecting others'
point of view and takes ownership of contributing the required
input while demonstrating strong communication skills (written,
interpersonal, and presentational). Demonstrated interpersonal
skills, customer-centric attitude, ability to deal with cultural
diversity. Ownership, accountability, and attention to detail in
all work efforts. Maturity, professionalism, and judgment; ability
to excel with minimum supervision. Commitment to customer
satisfaction and supports our brand promise and guarantee to always
make it right. Ability to travel 25% of the time. Preferred
Qualifications. : Degree or equivalent, preferably in Computer
Science or Information Technology, and proven experience in
technical consulting roles. Hands-on, real-world development and
project experience. ITIL Foundations certification. Familiarity
with organizational change management concepts and approaches.
Keywords: CDW Corporation, Reston , ServiceNow Solution Consultant, Professions , Reston, Virginia
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