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Associate Business Consultant

Company: Qualtrics Clarabridge
Location: Reston
Posted on: January 12, 2022

Job Description:

About us:

At Clarabridge we support your autonomy, independence, and growth. As a purely commercial firm, there are no timecards or clearances, and we offer unlimited PTO and flexible work arrangements. Professional development opportunities include conference travel and dedicated time for independent projects. Perks include free coffee, sodas, and snacks, a pool table, waffle Fridays, a gym, and proximity to the Wiehle Avenue Metro station. Finally, as a member of an engineering team at a medium-size company, you will be able to have significant direct impact on technology and customers and will help shape the direction of our product at Clarabridge.

About the role

The goal of the Associate Business Consultant is to serve as trusted advisors for customers and Partners through their Customer Experience Journey. The Business Consulting team works with clients and partners to uncover actionable qualitative and quantitative data driven insights that extend Clarabridge's overall value proposition by applying cutting edge software.

The individual team members play a key role in exploring the factors or touch points that shape customer experience for each business and assist in building categorization models, tuning sentiment and analyzing data to summarize actionable insights across multiple industries.

We are looking for strategic thinkers with business skills and the ability to understand business objectives, manage client expectations, communicate effectively with the client, lead in the insight creation and delivery, as well as enabling clients to utilize Clarabridge to its fullest.

What you'll do

Gain critical consulting experience by working with clients to develop their customer experience program. This includes, developing data modeling strategies and customer journeys, define and document stakeholders' business requirements and build and maintain categorization models.

Incorporate advanced analytics data analysis techniques into customer insights and properly package business use cases and findings for customer consumption.

Develop presentation skills through client communication. You'll be asked to assist with presenting insights both verbally and visually to clients and internal stakeholders.

Make new friends! In order to deliver the best possible results to our clients, you'll consistently be drawing on internal resources across all functions in the company.

About you:

Bachelor's degree in Business, Economics, Statistics or a related discipline

You know your way around an Excel spreadsheet and are comfortable with statistical modeling and advanced statistics including descriptive, predictive, and prescriptive techniques

You are a creative problem solver with an appetite for learning new things and pitching in where(ever) you are needed

You have a passion for customer experience

Strong communication skills including written, analytical and verbal communication skills. (English- Most, Foreign Languages- Plus)

Bonus points if:

You're already dabbling in the Business Intelligence industry and have experience with one or more Data Mining tools (MicroStrategy, Cognos, SAS, SPSS, Rapidminer, R, Minitab, STATA)

PI157516305

Keywords: Qualtrics Clarabridge, Reston , Associate Business Consultant, Professions , Reston, Virginia

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