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Help Desk Technician (Level II)

Company: Sparks Group
Location: Reston
Posted on: June 14, 2022

Job Description:

Job Summary/Company:

A Sparks Group Partner is seeking a Help Desk Technician (Level II) who has an in-depth understanding of diverse systems, both on-premise and Cloud environments, and can apply that understanding to provide support to their customer's systems, networks, and applications. This position is 100% remote. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.


  • Provide customer support in a fast-paced remote Managed Services Practice
  • Troubleshoot and resolve issues with end-user hardware, software, and cloud services remotely via phone or email
  • Provide day to day operation support for:
    • Desktop and Server Operating Systems (Windows, Mac, Linux)
    • Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
    • Networking Devices (Firewalls, Switches, Access Points)
    • Line of Business Applications
    • On-premise and Cloud Backup and Disaster Recovery
    • Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
    • Mobile devices/Mobile Device Management
      Qualifications/Background Profile:

      • Bachelor's degree in Computer Science or related field preferred
      • 6+ years of diverse IT experience
      • 2+ years working for a Managed Service Provider (MSP)
      • Experience using a help desk ticketing system for incident tracking and time entry
        Work Status: U.S. Citizen

        Qualified candidates should apply below AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

        Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.

        This Position Requires U.S. Citizenship

Keywords: Sparks Group, Reston , Help Desk Technician (Level II), Professions , Reston, Virginia

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