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Commercial Services Analyst

Company: Gate Gourmet
Location: Reston
Posted on: June 22, 2022

Job Description:

We're looking for motivated, engaged people to help make everyone's journeys better.Main Duties and Responsibilities:Supports the Company's Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit's goals (financial, quality, production, customer service, operational efficiency, etc.).Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company's internal functions which impacts customer relationshipsEnsures contract compliance with all customer and airline service requirements.Actively involved in the day to day activities specific to administrative operational aspects of customersDistributes and communicates customer data impacting operations and internal departmentsIdentifies and develops key standard processes, across all customers, with focus on efficiency and synergyParticipates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial executionLeverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performanceAnalyzes data, generates reports, and makes recommendations on trends, process and proceduresEngages with internal departments to identify key initiatives, and leverages internal resources, structure and process to drive improvementsSupports and sustains operational and financial executionIdentifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputsQualificationsEducation:Bachelor's Degree or relevant, equivalent work experience in Sales and Service is requiredWork Experience: Minimum 3 years of experience in Sales, airline and/or airline catering requiredPrevious project management experience preferredExperience in a food related industry is preferred with exposure to multi-ethnic cuisines.Experience working with international clients is advantageous to the position.Technical Skills: (Certification, Licenses and Registration)Must be able to obtain AOA accessMust have a valid driver's licenseMust have a valid passportJob Skills:Strong organization and/or project management skillsAccount managementStrong analytical skillsAdvanced Microsoft Excel skillsLarge scale catering operations or logistics, airline catering experience preferredSales and/or customer service experienceAble to shift roles and responsibilities as business needs change.Able to work effectively in a team environment.Able to find innovative ways to solve problemsLanguage / Communication Skills:Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.Job DimensionsGeographic Responsibility: USType of Employment: Full TimeTravel %: Willing to travel domestically and internationally as required.Exemption Classification: ExemptWork Environment / Requirements of the Job:Extended work hoursHigh degree of confidentialityWorking knowledge of kitchen operationsDomestic and International customer experience in an operational settingCombination of office and field (kitchen/CPU/supplier) workgategroup Competencies Required to be Successful in the Job:Thinking - Information Search and analysis & problem resolution skillsEngaging - Understanding others, Team Leadership and Developing PeopleInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone's day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity.All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: you want to be part of a team that helps make travel and culinarymemories, join us!

Keywords: Gate Gourmet, Reston , Commercial Services Analyst, Professions , Reston, Virginia

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