Audio Visual/VTC Technician

Company: TekSynap
Location: Reston
Posted on: September 16, 2022

Job Description:

We are seeking an Audio Visual/VTC Technician to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Reston, VA.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us atwww.TekSynap.com.Apply now to explore jobs with us!The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be foundhere.RESPONSIBILITIESAssist staff with VTC installations and configuration in addition to providing support and ongoing usability of desktops, laptops, and peripheral equipment and softwarePerform routing system checks to ensure VTC and other conferenceroom equipment operate at optimal performance and capacityResolve level 1 up to level 3 support issues and assist in the diagnosis and resolution of higher-level issuesHave a solid understanding of the technology used and how to use itSupport customer installations and support in person, remote desktop and/or by phoneApply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutionsMust be focused on working with a team and coordinating with team members to solve complex issuesProvide user training on the VTC equipmentAct as an equipment custodian and perform inventory asset managementREQUIRED QUALIFICATIONSActive US DoD TOP SECRET/SCI security clearance5+ years of Video conferencing and A/V technology experience8570 IAT II level certification, i.e. Security + CEMust be able to troubleshoot VTC equipment and networking issuesMust be able to operate Webcasts, Web Meetings, and WebinarsFamiliar with Cisco Video Teleconferencing Architecture to includeinfrastructure equipment configuration and dial plan infrastructureCOMPETENCIESEstablish FocusChange ManagementDevelop OthersOral CommunicationWritten CommunicationInterpersonal AwarenessBuild RelationshipsAnalytical ThinkingConceptual ThinkingStrategic ThinkingTechnical ExpertiseInitiativeFoster InnovationResults OrientedTeamworkCustomer ServiceWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Location: Reston, VAType of environment: Fast paced, deadline-oriented environmentNoise level: MediumWork schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needsAmount of Travel: 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEUS CitizenActive DoD TS/SCI ClearanceOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Keywords: TekSynap, Reston , Audio Visual/VTC Technician, Professions , Reston, Virginia