Production Service Systems Administrator 3 (JoinOCI-Ns2)

Company: Oracle
Location: Reston
Posted on: November 19, 2022

Job Description:

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. BS degree in Computer Science, Information Systems, or equivalent work experience. Identifies solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. Related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Advanced knowledge of network architecture and protocols. Strong experience with enterprise administrative scripting using a major scripting language. 5+ years or more of related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service support administrators, blending Windows system admin, Linux Sys Admin, incident command, and NOC engineering disciplines. Oracle Cloud Infrastructure (OCI) is seeking a Support Administrator who will provide Microsoft & Linux administration, and problem management support for local area network (LAN) systems, workstations, and peripheral devices, including the current systems configurations and future systems architecture worldwide. As a Systems Administrator, you will provide capacity increases, virtualization and storage support, availability management, service continuity, and on-going security management activities. This role is integral to the success of our customer relationships and is critical to the success of the platform.This role will support Oracle s Government customers.*Job Responsibilities** Operates and performs maintenance to services running within the region through the use of Runbooks.* Sets up and administers service/user accounts using: Active Directory, User Group maintenance, Security and Configuration Management, User data restoration, Sever data restoration.* A working knowledge of SCCM and or Linux Fog is expected and the candidate will be involved in large scale software, security patches and OS upgrade distributions.* As the IT Support Administrator, you will help ensure that all existing networks, infrastructure, and systems for the OCI internal network are secure and functioning at all times.* Ensures timely resolution and documentation of incidents.* Ensures thorough documentation of incidents through company-standard reporting methods.* Monitors for faults, alarms, and other errors. * Performing Microsoft Windows Server configuration management for a worldwide enterprise of significant scope.* Providing staff and users with assistance solving technical issues, malfunctions, and platform problems.* Testing, maintaining, and monitoring systems, including coordinating the installation and deployments.* You ll ensure the current infrastructure is an operation, functional, and has limited down time for maintenance and patching.* You will be involved in the use of open-source products that facilitate infrastructure management. *Requirements* Must posses and maintain an active TS/SCI w/Polygraph Government Security clearance* Bachelor s degree, in Computer Science, or equivalent work experience* Minimum 3 years' experience in systems or network administration.* Experience with Linux.* Experience with Microsoft Server * Experience with Cisco Networking* Experience with virtual networking* Experience with virtualization platforms* Experience with deployment services such as SCCM and Linux Fog* Strong Scripting experience* Experience creating and deploying group policy* Customer obsession, passion for delighting customers.* Experience in cloud technical support, operations, NOC or similar is preferred, but not required.* Experience working with government customers is preferred, but not required.* Proven ability to quickly learn new technical domains.* Great verbal and written communication skills. Posting Description for External Candidates Enter Custom External Posting Description Short Description for External Candidates Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Description for External Candidates Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. BS degree in Computer Science, Information Systems, or equivalent work experience. Identifies solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. Related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Advanced knowledge of network architecture and protocols. Strong experience with enterprise administrative scripting using a major scripting language. 5+ years or more of related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. * Linux* System Administration

Keywords: Oracle, Reston , Production Service Systems Administrator 3 (JoinOCI-Ns2), Professions , Reston, Virginia