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Strategy and Business Transformation Managing Consultant

Company: Guidehouse
Location: Reston
Posted on: January 20, 2023

Job Description:

Job Family:Strategy & Transformation ConsultingTravel Required:NoneClearance Required:Ability to Obtain Public TrustWhat You Will Do: Guidehouse has an exciting opportunity in our National Security Segment to provide customer experience support for an emergency management client. Our management consulting professionals help our clients identify, evaluate, and solve some of their most complex challenges, assisting them in achieving their strategic goals and objectives to fulfill their mission and comply with Federal laws and regulations. Our teams focus on defining the desired customer experience through customer and market insight, aligning customer service with overall goals and objectives, leverage technology and digital solutions to support customer strategy, and identifying and resolving performance issues that lead to customer dissatisfaction. Individuals will be engaged in a diverse set of project-specific tasks covering a broad set of customer experience capabilities, including:

  • Leading a team to facilitate strategic leadership alignment workshops and planning
  • Leading a team responsible for documenting existing business processes and designs new processes to improve the operations of an organization
  • Leading a team to improve business processes and support trainings on new business processes and operating models
  • Applying human centered and Agile principles to Customer Engagement initiatives
  • Leading a team to consolidate and analyze qualitative and quantitative data of operational customer, and employee data to support data-driven decision-making
  • Presenting insights and recommendations for client prioritization and investment
  • Developing and present recommended plans of action for client actions
  • Conducting customer experience assessments and collect voice of the customer data based on OMB requirements
  • Leading a team to contribute to customer journey mapping, customer journey design, and roadmap development
  • Leading the development of a Customer Experience Self-Assessment as defined by OMB Circular A-11 Section 280
  • Supporting the socialization of cultural and management transformational requirements
  • Leading a team responsible for supporting implementation of short-, medium-, and long-term approved recommendations
  • Leading a team to assess clients' learning and development needs, develop trainings, and facilitate strategy and ideation sessions on organizational and strategic priorities
  • Mentoring and supporting clients through process improvement initiatives What You Will Need:
    • Ability to obtain a Public Trust clearance
    • Bachelor's degree
    • 5-8 years of experience, preferably related to human capital analysis or management consulting
    • Demonstrated experience in human capital analysis
    • US Citizenship What Would Be Nice To Have:
      • Bachelor's degree, preferred in business management, communications, or related field
      • 5+ years of managing consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, and customer retention.
      • Deep experience in Customer Experience and Customer Experience Management including understanding customer needs/preferences, experience journey design, customer assessments, customer strategy business transformation, customer retention, customer engagement roadmap development
      • Ability to lead, collaborate, and contribute to high performing teams with a high standard for quality
      • Ability to think critically, strategically, and innovatively to identify deficiencies and potential opportunities
      • Ability to effectively engage and interact with senior management level clients
      • Ability to identify and address client needs and deliver quality results in a collaborative and fast-paced environment
      • Excellent written and verbal communication skills, demonstrated ability to communicate with clients in an organized and knowledgeable manner
      • Strong proficiency in Microsoft Suite including Word, PowerPoint, and Excel
      • Exudes professionalism, is flexible, and has a positive attitude
      • Must be collaborative and inclusive of all backgrounds and opinions
      • Certifications in one or more of the following:
      • Certified Change Management Professional (CCMP)
      • Project Management Professional (PMP)
      • Certified Scrum Master (CSM)
      • Lean Six Sigma (LSS) Yellow, Green, or Black Belt What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:
        • Medical, Rx, Dental & Vision Insurance
        • Personal and Family Sick Time & Company Paid Holidays
        • Position may be eligible for a discretionary variable incentive bonus
        • Parental Leave and Adoption Assistance
        • 401(k) Retirement Plan
        • Basic Life & Supplemental Life
        • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
        • Short-Term & Long-Term Disability
        • Student Loan PayDown
        • Tuition Reimbursement, Personal Development & Learning Opportunities
        • Skills Development & Certifications
        • Employee Referral Program
        • Corporate Sponsored Events & Community Outreach
        • Emergency Back-Up Childcare Program
        • Mobility StipendAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Keywords: Guidehouse, Reston , Strategy and Business Transformation Managing Consultant, Professions , Reston, Virginia

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