Customer Architect, Public Sector - West
Company: Elasticsearch B.V.
Location: Fairfax
Posted on: April 24, 2024
Job Description:
Elastic is a free and open search company that powers enterprise
search, observability, and security solutions built on one
technology stack that can be deployed anywhere. From finding
documents to monitoring infrastructure to hunting for threats,
Elastic makes data usable in real-time and at scale. Thousands of
organizations worldwide, including Barclays, Cisco, eBay, Fairfax,
ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York
Times, Wikipedia, and Verizon, use Elastic to power
mission-critical systems. Founded in 2012, with Elasticians around
the globe. Learn more at .We are actively seeking a Customer
Architect, Public Sector with an understanding of technology and
hands-on experience in key IT domains, notably Observability,
Cybersecurity, and Enterprise Search. You should possess a strong
technical background, preferably with experience in cloud-based
software solutions.We value individuals who are passionate about
staying at the forefront of technology trends with a growth mindset
and excited to learn and implement new technologies. While previous
experience with Elastic solutions is not a prerequisite, an
eagerness to adopt our suite of solutions and apply them
effectively to solve our customers' challenges is critical. This
key role involves not only driving the consumption of our Elastic
solutions by aligning them with customer business objectives but
also onboarding customers, securing adoption, and facilitating
expansion.As a Customer Architect, you will be the Trusted
Technical Advisor, working in tandem with the customer and
complementary groups like Field and Services Teams to ensure that
Elastic solutions are exceeding customer's expectations. Your
technical expertise, eye for business, and ability to deliver value
will accelerate and improve the customer experience leading to
customer continued satisfaction and expansion within the elastic
portfolio.Key Responsibilities
- Collaborate closely with the account team, including the
Account Executive and the Solutions Architect (Pre-sales engineer),
to provide ongoing technical coverage and support, while the
account team focuses on identifying new deals.
- Own customers technical journey (onboarding, escalation,
solution guidance) when needed to drive product adoption by driving
success plans that allow the customer to deliver on the
Mission.
- Find opportunities for expansion, at which point the account
team takes over to expand the subscription, aiming to grow annual
recurring revenue (ARR).
- Continuously review and assess customer consumption of Elastic
solutions, proactively suggesting upgrades and enhancements that
increase value and drive further consumption.
- Create and share mechanisms and assets that will help us
accelerate product adoption.Qualifications
- Bachelor's degree in Computer Science, Engineering, Information
Systems, or a related field highly preferred.
- Experience in working with Federal or State government
agencies
- Validated experience in a similar role such as Solutions
Architect, Technical Consultant, or Pre-sales Engineer, with
hands-on experience with Elastic solutions or equivalent
technologies.
- Experienced with one or more Elastic solutions (Observability,
Security, Enterprise Search) or the Elastic stack (Elasticsearch,
Logstash, Kibana) and how to align them with business objectives is
a plus.
- Excellent communication and presentation skills.
- Strong interpersonal skills, with the ability to establish
relationships with customers and team members.
- Proven problem-solving skills, with a track record of
delivering innovative solutions.
- Ability to lead multiple projects simultaneously and meet
deadlines.We are an equal opportunity employer and value diversity
at our company. We do not discriminate on the basis of race,
religion, color, national origin, sex, gender, gender expression,
sexual orientation, age, marital status, veteran status, or
disability status. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.Additional
Information - We Take Care of Our PeopleAs a distributed company,
diversity drives our identity. Whether you're looking to launch a
new career or grow an existing one, Elastic is the type of company
where you can balance great work with great life. Your age is only
a number. It doesn't matter if you're just out of college or your
children are; we need you for what you can do.We strive to have
parity of benefits across regions and while regulations differ from
place to place, we believe taking care of our people is the right
thing to do.
- Competitive pay based on the work you do here and not your
previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and
schedules for many roles
- Generous number of vacation days each year
- Double your charitable giving - We match up to $1500 (or local
currency equivalent)
- Up to 40 hours each year to use toward volunteer projects you
love
- Embracing parenthood with minimum of 16 weeks of parental
leaveDifferent people approach problems differently. We need that.
Elastic is an equal opportunity/affirmative action employer
committed to diversity, equity, and inclusion. Qualified applicants
will receive consideration for employment without regard to race,
ethnicity, color, religion, sex, pregnancy, sexual orientation,
gender perception or identity, national origin, age, marital
status, protected veteran status, disability status, or any other
basis protected by federal, state or local law, ordinance or
regulation.We welcome individuals with disabilities and strive to
create an accessible and inclusive experience for all individuals.
To request an accommodation during the application or the
recruiting process, please email candidate_accessibility@elastic.co
We will reply to your request within 24 business hours of
submission.Applicants have rights under Federal Employment Laws,
view posters linked below: Poster; - Poster; Poster and
(Poster)Please see - -for our Privacy Statement.
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Keywords: Elasticsearch B.V., Reston , Customer Architect, Public Sector - West, Professions , Fairfax, Virginia
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