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Operations and Maintenance Manager

Company: Jacobs
Location: Reston
Posted on: June 12, 2018

Job Description:

---Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies. Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation---s most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life. Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity. We continue to thrive and need your talent and motivation to help propel us farther, faster.--- Jacobs has an opening for a Operations & Maintenance Manager to support a customer in the Reston, VA area. This position requires an active TS/SCI Polygraph. Responsible for managing a team of personnel who perform planned and unplanned operations and maintenance (O&M) services to ensure that the client---s network and IT security infrastructure is properly configured and that all approved changes to the approved baseline have been implemented, tested, and documented in accordance with approved proceduresResponsible for formal tasking, scheduling assignment, training, and overall management of the O&M team.Additional responsibilities include:Ensures that all O&M requirements, such as corrective actions, patches, configuration updates, and installation of new capabilities, are implemented and tested in timely fashion and properly documented through compliance with a planned maintenance process and procedures that supports configuration management and control best practicesCoordinates and collaborates with other technical managers and staff and users regarding planned and unplanned O&M activities, changes, and updates to network and IT infrastructure and associated configuration documentationDirects and coordinates troubleshooting and root cause analysis and makes recommendations regarding improvements to existing SOPs and development of new SOPsImplements process improvements and training for O&M staff to improve troubleshooting and remediation skillsIdentifies opportunities to improve timeliness, accuracy of O&M metrics and reportingServe as point of contact responsible for coordinating O&M requirements associated with addressing security incidents such as data spills or other security incidents, including reporting, cleanup, coordination, analysis, and documentation to respond to, resolve, and mitigate an incidentMaintains and reports monthly statistics on O&M activity within networks and IT systems being monitored Must have an active TS/SCI Polygraph Bachelor---s degree in a Computer Science, Information Technology or related field or equivalent experience and ten (10) to fourteen (14) years of directly related experience or any equivalent combination of education, experience, training and certifications. Demonstrated competence in project management and technical competence in discipline field(s) and knowledge of company policies and practices. Minimum of 10 years of progressively responsible experience in leading a multi-tier, multi- technical discipline O&M team Minimum of 10 years--- experience must also include progressive experience in IT systems engineering lifecycle support involving a range of technologies and disciplines including networking, storage, backup, Windows and Linux platforms, virtualization, middleware, applications, system and security monitoring Demonstrated ability to implement and manage repeatable processes and procedures and guide the maintenance engineering team to develop documentation that complies with client program management best practices and standard operating procedures. Previous experience in hands-on performance of O&M engineering activities This position is contingent upon contract award Essential Functions: Work Environment: An inside office environment (Considerations: Closed quarters, lighting, and temperature fluctuations)Needs to be able to work well with and support co-workers and clientsNeeds to have clear, concise and accurate communication skillsEquipment and Machines: Standard office equipment and machines, computer workstationAttendance: Punctuality and regular attendance are necessary to meet deadlines. Regular attendance is necessary and requiredOther Essential Functions:Must be able to communicate, verbal and written, effectivelyMust demonstrate professional behavior at all times when dealing with clients, management and employeesGrooming and dress must be appropriate for the position and must not impose a safety risk to the employee or othersMust be able to support and work in a proactive team environmentMust hold the safety of yourself and those around you as the number one priority in the workplaceCompletion of required certifications required within six (6) months of hire date Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Keywords: Jacobs, Reston, Operations and Maintenance Manager, Professions, Reston, Virginia

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