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Service Desk Software Engineer (Journeyman) (Security Clearance required)

Company: Leidos
Location: Reston
Posted on: November 9, 2018

Job Description:

Job Description:Leidos Defense &Intelligence Group is currently seeking expertise to transform and build anend-to-end national-level security environment using DevOps to integrate,develop, test, deploy, maintain, and operate, multiple systems on traditionaland cloud platforms in Reston and Tysons, VA.This role designs, develops, implements, and maintains an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts. This role requires customer support skills and must interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements. This role performs software development activities to ensure requirements are successfully implemented and tested. This role is responsible for evaluation, selection, installation, configuration, operation, and administration of the ITSM tools suite. Evaluates alternatives including cost and risk, supportability and analyses for total systems. Duties include business process definition and optimization, workflow management, service management support, integration, system testing, metrics identification, and reporting.NSOINTBasic Qualifications:- Bachelors Degree and 4 years prior relevant work experience. Additional years of work experience in lieu of degree is acceptable.- Experience applying expertise on multiple complex work assignments.- Experience supporing a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.- Experience developing methodologies and presenting solutions to problems.- Experience contributing to deliverables and meeting performance metrics.- Active TS/SCI with Poly clearance is required

Keywords: Leidos, Reston , Service Desk Software Engineer (Journeyman) (Security Clearance required), Professions , Reston, Virginia

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