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1st Shift Help Desk/Desktop Support Analyst

Company: InScope International, Inc.
Location: Reston
Posted on: April 16, 2019

Job Description:

We are currently seeking a 1st Shift Help DeskDesktop Support Analyst for a long term contracting position located in Washington, DC. This position will run through the end of 2019 with a possible extension of 12 months. Candidates MUST be able to work Wednesday through Sunday, 700 a.m. to 330 p.m. - no exceptions. This position requires strong Help Desk Support experience to serve as part of a Tier 1 organization. This contractor will be required to work a set schedule that will require Saturdays and Sundays. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. Will ONLY consider candidates who can work these designated hours. The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2016, Office 2016, Active Directory, Microsoft LyncSkype for Business, HP DesktopsLaptopsTablets, Dell DesktopsLaptopsTablets and Microsoft Windows 7.x, 8.x and 10. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential. Candidates MUST have At least 7 years of overall IT experience, including a minimum of 5 years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk, BMC Remedy or ServiceNow. At least 2 yearsrsquo experience in desktoplaptop troubleshooting and Mainframe monitoring or operations support. At least 5 years supporting Microsoft Windows 7, 8 and 10, Microsoft Office (2010, 2013 and 2016), and Microsoft Outlook Experience with Mainframe operations a plus including working knowledge and skill operating zOS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. Strong Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of AirWatch, iPhone or similar smart phone support, and SharePoint BSBA in Information Systems, Computer Science or related field HIGHLY DESIRABLE U.S. Citizen only for Federal Clearance Requirement This position will require weekend andor overtime work. Position is classified as lsquoEssential Personnelrsquo requiring work attendance on client designated holidays and days when the client is closed (i.e. weather events). Primary place of performance is in Washington, DC (New York Avenue). Secondary place of performance is in Baltimore, MD and Richmond, VA during contingency events (limited travel). Please send resumes directly to Cheryl Black Sr. Technical Recruiter cblackinscopeinternational.com

Keywords: InScope International, Inc., Reston , 1st Shift Help Desk/Desktop Support Analyst, Professions , Reston, Virginia

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