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Intake Agent

Company: Specialists On Call/SOC Telemed
Location: Reston
Posted on: May 14, 2022

Job Description:

Job Description Summary/Objective Intake agents play a critical role in ensuring that our mission is successful. You will work at our headquarters in Reston, VA in a fast-paced environment that can best be described as a 24/7 virtual hospital. Agents handle inbound calls, managing requests from client hospitals, providing information and transferring calls when appropriate. Essential Functions Courteously answer all incoming calls and accurately document patient information. Effectively communicate with hospital clinical staff and SOC physicians to ensure timely and efficient patient care. Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard. Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve companys mission. Comply with all compliance and HIPAA requirements. Other tasks as needed Required Education and Experience Requirements Education: High School Diploma, GED or Equivalent Certification, or Military Experience Experience: At least one year of experience working in a call center environment or healthcare or IT Preferred Education and Experience Education: Bachelors Degree Experience: 3 years of related work experience including at least one year of experience working a call center environment. 2 years of experience in working in healthcare or call center environment. Have previous healthcare call center experience or have worked in a healthcare organization, doctor's office, urgent care center or hospital setting. Additional Eligibility Qualifications Are enthusiastic about being on the forefront of healthcare and impacting patient lives positively. Have excellent phone/customer service skills along with high attention to detail. Working Conditions This position is located at our headquarters you will work on-site in our Reston, VA Consult Coordination Center. This is a full-time position; 40 hours weeks; The consult coordination center operates 24/7 and does require weekends and holidays. Physical Requirements Frequent speaking and listening using a headset Sitting for an extended period of time Extended periods of time looking at computer monitor Repetitive use of hands/fingers across keyboard SOC Telemed participates in E-Verify

Keywords: Specialists On Call/SOC Telemed, Reston , Intake Agent, Sales , Reston, Virginia

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