Consult Agent

Company: Specialists On Call/SOC Telemed
Location: Reston
Posted on: May 14, 2022

Job Description:

Job Description The CCC Agent is a specialized position performing multichannel emergency and routine consultation assignment for multiple service lines. The companys Consult Coordination Center (CCC) is a virtual hospital, with both clinical and operational support teams dedicated to accelerating patient care. The CCC Agent is responsible for receiving and prioritizing emergency and routine consultations from clinical facilities. Work is performed under general supervision by Shift Supervisor and CCC Core Program Manager Essential Functions Proficient in all CCC Coordinator duties Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes Effectively and efficiently manage the patient rounding workflow daily Interacts with clinical and operational teams to prioritize and assign requesting emergency/ nonemergency consultations for multiple services lines Uses established and approved protocols, workflows, and the computeraided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment Monitors and maintains queues to quickly prioritize and assign consultations to meet or exceed SLAs Demonstrate service excellence in meeting and exceeding all metrics outlined on performance index scorecard Exhibit a high degree of professionalism at all times when interacting with the healthcare facilities, Physicians, coworkers and supervisors May be required to be oncall, remain on duty after shiftend and respond to emergency situations at any time Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve companys mission Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary Maintains a positive team spirit and fosters a positive organizational culture that aligns with the SOC values Performs other duties and responsibilities as required or requested Requirements Required Education and Experience Education: High School Diploma, GED or Equivalent Certification, or Military Experience Experience: Requires at least one (1) year in Public Safety dispatching or Emergency call center experience. Other public/health safety experience (fire suppression/emergency medical) will be considered. Preferred Education and Experience Education: Bachelors Degree Experience: Call Center experience Medical or clinical experience (EMT, nursing, etc.) Emergency management or preparedness experience Additional Eligibility Qualifications Are enthusiastic about being on the forefront of healthcare and impacting patient lives positively. Have excellent phone/customer service skills along with your ability to multitask with high attention to detail. Benefits Benefits Include: Health Insurance (Medical, Dental, Vision) Health Savings Account Flexible Spending (Medical and Dependent Care) Employer Paid Short and Long Term Disability Employer Paid 1x Life and AD&D (Supplemental available) 401(k) & Roth 401(k) PTO/Paid Holidays Pregnancy and Parental Leave Military Leave Pay

Keywords: Specialists On Call/SOC Telemed, Reston , Consult Agent, Sales , Reston, Virginia