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Sr. Member Services Representative

Company: American College of Radiology
Location: Reston
Posted on: September 13, 2019

Job Description:

American College of Radiology (ACR) is a progressive membership organization representing nearly 40,000 medical specialists in radiological care. As a member of our team, you will join a world leader in patient-centered care advocacy, policy and clinical research, quality and safety. Our culture encourages innovation, diversity, integrity and leadership. A nonprofit 501(c)(3), ACR (the American College of Radiology) has over 500 purpose-driven employees in the Greater Washington, DC and Philadelphia region.

If you share our core values of: Leadership--- Integrity--- Quality--- Innovation, we want you on our team!

In a nutshell:

As a member of the Meetings Registration Team, the Member Services Coordinator will manage all aspects of Meetings, Events, Exhibits, and Enduring Product Internal/External Customer CRM data set-up, implementation and maintenance for ACR and managed societies. This includes responsibility for the registration of eLearning opportunities and special events for over 100 events annually along with monitoring, responding to and troubleshooting educational projects.

What you'll do:

  • Ensure that customer database (CRM/AMS) is current and accurate
  • Assist in annual data updates of all relevant programs
  • Coordinate with colleagues and management to ensure accurate program affiliation and registration of residents
  • Assist with upgrades and implementation of all Event, Exhibit, Sponsorship and Accounting functionality in new Salesforce/Nimble configuration
  • Support end users with making updates
  • Develop and create advanced level customized reports for all Meetings
  • Serve as key contact for ACR annual meeting, and other external conferences
  • Provide outstanding (positive and professional) customer service

    Qualified candidates will possess:

    • A minimum of 3 years of relevant experience required.
    • Strong proficiency in AMS/CRM systems and experience in managing a database; database transition experience a plus.
    • Ability to streamline AMS/CRM operations and workflows.
    • Aptitude for working under pressure; managing multiple tasks simultaneously is required.
    • A knack for working with and relating to different personalities at all business levels.
    • Excellent communication (speaking, writing, editing) and customer service skills.
    • Enthusiastic, positive personality with a true commitment to the healthcare industry.
    • Proficient in Microsoft Office (Word, Excel, PowerPoint).


      ACR offers a rewarding employee experience: innovative culture, professional growth potential, competitive compensation and an exceptional benefits package, including a defined contribution pension plan, 403(b); generous paid time off package; insurance plans with the leading providers; flexible spending; tuition reimbursement; training opportunities; and wellness reimbursement.

      To learn more about ACR's rewarding employee experience, culture, and benefits, visit

Keywords: American College of Radiology, Reston , Sr. Member Services Representative, Sales , Reston, Virginia

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